Charles Sturt University
Charles Sturt University

CSU Safe

What is CSU Safe?

CSU Safe image CSU Safe is a mass messaging communication and Campus Security access platform based on the Whispir system.

There is no cost to register with the system and registrations are accepted from staff, students or any other visitors to our campuses. Note: Outbound text messages or data used may incur charges at the user's nominal rates.

Campus Security can also be contacted directly by dialling '400' from any internal phone or dialling 1800 931 633. There are also 'direct dial' Security Phones located on our campuses and their location is available in FMCentral.

New Security request platform released the CSU Safe system

From the week beginning 23rd July 2018, existing subscribers to CSU Safe will receive a SMS requesting them to upgrade to the new Security request platform.

The new Security request web application has a refreshed look, improved functionality and incorporates the new 1800 931 633 campus Security phone number.

On receipt of the SMS from CSU Safe, it is very important that you follow the instructions in the message to update to the latest version. You will need to delete the existing CSU Safe icon on your phones home screen as it will no longer work. Then SMS/ text your campus name to 0409 513 136 and follow the link to your new unique url for the service. Add this shortcut to your phones home screen and you are ready to go.

If you are registered to receive alerts from multiple campuses, you only need to subscribe to your home campus as you will still receive messages from the other campuses you have registered with.

CSU appreciates your support in making these changes and values your safety on campus.

How to register with the CSU Safe system

Registering for CSU Safe alerts and Security notification is easy.

Text/SMS your campus* name (as shown below) to 0409513136

  • Albury Wodonga
  • Bathurst
  • Canberra
  • Dubbo
  • Orange
  • Port Macquarie
  • Wagga Wagga

Follow the reply SMS prompts to add any Web Links to your device's home screen.
You can register to more than one campus if this is applicable for your work or study. Just text the additional campus name to 0409513136.

To get the best benefits of full system functionality, we recommend that you have location services and Wi-Fi/Data Services turned on.

* CSU Safe is presently only available at the campuses listed above.

Unsubscribing from CSU Safe

You can unsubscribe from CSU Safe at any time by texting 'stop (campus name)' to 0409513136. You can re-subscribe at any time in the future.

Need help adding the CSU Safe shortcut to your devices home screen?

We have provided the following instructions for typical Android and iPhone devices.

How will CSU Safe be used?

Emergency Notifications

The university will limit messages sent via this system to those of High or Critical Importance.

This may also include low frequency test messages to enable the functionality of the system to be fully tested.

Campus Security Requests (Via Web Application)

Subscribers are also able to request certain functions via Campus Security.

  • Urgent Assistance
  • Call Back Requests
  • Working Out-of-Hours Notifications
  • Security Escort Requests


Am I able to register for multiple campuses?

Yes. Just text the additional campus name, as listed above, to 0409513136. You can repeat for any or all listed campuses.

What devices are supported?

CSU Safe registration and notifications will work with any device capable of sending and receiving SMS Messages. To access the Campus Security web application component, an internet capable device is required. Further details are at:

Is internet access required?

To access the CSU Safe Security Request web application you will need access to the internet. This can be accessed either via your Wi-Fi connection to CSU or by using your Mobile device data service.

Who administers the CSU Safe system?

The system is administered by the Division of Facilities Management, however the underlying platform is provided by Whispir.

How do I add the CSU Safe shortcut to my new phone?

Just text your campus name as listed in the Registration instructions above.

Can't find your CSU Safe shortcut?

Just text your campus name as listed in the Registration instructions above.

Who can I contact for more information?

For further information, please submit via our feedback form