INF441 Principles of Knowledge Management (8)


This subject provides an overview of knowledge management (KM) in an organisational context, and examines the motivators and drivers required to align a new KM project with organisational strategies. It will examine how organisations can adapt KM practices, progress to share this knowledge, and mature to develop new strategic directions. The impact of organisational culture and change management philosophies on KM implementation will demonstrate how the organisational knowledge is embedded in many aspects of the organisation, for example; in workers, processes, suppliers, customers, and so on. The processes and techniques used to capture and utilise organisational knowledge are included.  

+ Subject Availability Modes and Location

Session 1
OnlineSPACE, University of Hong Kong
OnlineWagga Wagga Campus
Continuing students should consult the SAL for current offering details: INF441
Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject information

Duration Grading System School:
One sessionHD/FLSchool of Information Studies

Enrolment restrictions

Not available to students who have completed INF336.
Incompatible subject(s)
ETL525 INF302 INF336

Learning Outcomes

Upon successful completion of this subject, students should:
  • - show that they understand the fundamental elements of knowledge management (KM);
  • - be able to identify people, resources, and processes in an organisation for KM purposes;
  • - be able to apply appropriate KM practices to real world situations;
  • - be able to identify the drivers and inhibitors of effective KM practices;
  • - show that they appreciate the value of information and communication technologies in the practice of KM; and
  • - demonstrate an understanding of the use of KM in strategic management.


The subject will cover the following topics:
  • - Introduction to knowledge management (KM)
  • - Organisational information and knowledge needs
  • - Understanding and implementing KM processes
  • - Tools and technologies to support KM
  • - Organisational influences on KM
  • - KM for strategic management and decision making


The information contained in the 2017 CSU Handbook was accurate at the date of publication: 25 August 2017. The University reserves the right to vary the information at any time without notice.