As healthcare expands and becomes more complex, the role of medical laboratories equally expands in terms of the services and products they offer. There is a growing expectation for quality service and product from consumers who are the patients, other healthcare units and staff as well as other laboratories. In a global environment, healthcare attracts staff from various cultures and serves people from varied backgrounds. Further, healthcare needs to be sensitive and respectufl of the cultures of the First Nation peoples. It is therefore important that in learning the provision of service and product, the learner develops skills and understands management principles as these drive quality of service and product.
HD/FL
One session
School of Dentistry and Medical Sciences
The information contained in the CSU Handbook was accurate at the date of publication: June 2022. The University reserves the right to vary the information at any time without notice.