A Structured Approach to Workplace Productivity and Reform

In 2005, Charles Sturt University identified work process improvement as a strategic imperative and embarked on an ambitious project to review its work processes. In 2006, a grant from the then Department of Education Science and Training (DEST) allowed the project to be extended and it became the "CSU Workplace Productivity Program - A Structured Approach to Workplace Productivity Renewal and Reform".

The aim of the program was to review the current state of processes at a high level, identify opportunities for reform or renewal and develop frameworks and strategies to support the realisation of change programs. Applying general principles of Enterprise Architecture and Business Process Management and Change Management the program undertook a series of projects and was completed in November 2008.

This webpage provides links to a range of program resources describing methodology, tools and case studies. These are presented as extension materials for the benefit of the Higher Education sector. The resources are intended as a reference for institutes seeking to or in the process of implementing similar programs.

CSU is pleased to present this website and the resources accessible through it. We request that if you do use or adapt the materials presented, please acknowledge the source.

Colm Cox, David Bedwell, November 2008