Service Disruption at CSU

ID: 32803

Type: Planned

Description:
PAPERCUT will be unavailable on Friday 24 March 2023. 5:30 a.m. - 8:00 a.m. AEDT. The vendor will be performing an application upgrade. This is an important part of the security framework, and is required to maintain a secure environment. Students and staff users will be unable to release or submit print jobs using the shared printing solution during this time.

Customers affected:
All papercut users. Students and some staff.

Other ways to access this service:
NIL

Start Date: 24-Mar-2023 05:30

End Date: 24-Mar-2023 07:50

Contact:
Staff: Service Desk on 1300 653 088
Students: Student Central on 1800 ASK CSU (1800 275 278)

Status: concluded

Email(s) Sent: Student Central, Division of IT, Goulburn Campus stakeholders, Student Printing stakeholders, Student Facing Services stakeholders

Submission ID: tchapman

Incident Coordinator: Trevor Chapman