Service Disruption at CSU

ID: 34723

Type: Unplanned

Description:
CSU NETWORK - INTERNET ACCESS is currently unavailable for most users. DIT is aware of an issue and is looking into it now. UPDATE - A workaround has been put in place that should enable users to access internet services again. DIT is still working on a proper fix for this issue. UPDATE 2 - A fix has been applied, and users should now have access as normal. If you have problems with your access please disconnect from the network and reconnect to restore your connection.

Customers affected:
Users on campus trying to access the internet

Other ways to access this service:
Mobile data may be used where available, otherwise no other method is currently available

Start Date: 24-Mar-2024 11:45

End Date: 24-Mar-2024 19:25

Contact:
Staff: Service Desk on 1300 653 088
Students: Student Central on 1800 ASK CSU (1800 275 278)

Status: concluded

Email(s) Sent: Student Central, Division of IT, Internet Connection stakeholders, Wireless stakeholders, CSU Residences stakeholders

Submission ID: abeeson

Incident Coordinator: Ayden Beeson