Service Disruption at CSU

ID: 34883

Type: Planned

Description:
IT system patching. The following services will be temporarily impacted during the 5:00AM-8:00AM patching window on the 2nd of May. Security updates will be applied to a range of services during the morning. BDM, BEPOZ, BEIMS, CARD PRINTING, CARD TRANSACTIONS, CARDAX, CCTV, CMS, COURSESPACE, CSUSAP, DENTISTRY, ECOMMS, EFTPOS, EQUELLA, EXAMS, EZPROXY, FAST, GPS, MESSAGE CENTRE, PAPERCUT (STUDENT PRINTING), RESEARCH MASTER, STAFF EMAIL, STUDENTREQUESTS, TIMETABLING, TRIM, VDI, VITREA ENTERPRISE SUITE (VET), WEB KIOSK EASTS, WWW (NON CMS).

Customers affected:
Users of systems being patched. Service unavailable for 10-15 minutes during window

Other ways to access this service:
N/A

Start Date: 02-May-2024 05:00

End Date: 02-May-2024 08:00

Contact:
Staff: Service Desk on 1300 653 088
Students: Student Central on 1800 ASK CSU (1800 275 278)

Status: Planned

Email(s) Sent: Student Central, Division of IT, Interact stakeholders, Internet Connection stakeholders, Career Hub stakeholders, TRIM stakeholders, Banner stakeholders, Equella stakeholders, EASTS stakeholders, Goulburn Campus stakeholders, Student Printing stakeholders, Research Master stakeholders, Division of Marketing stakeholders, Talisma stakeholders, Division of Finance stakeholders, Student Facing Services stakeholders, Web Strategy Office stakeholders, Sydney Metro Campus stakeholders

Submission ID: ltwigg

Incident Coordinator: Lisa Twigg