INF409 Online Reference Services (8)

This subject introduces students to the broad range of technologies and approaches employed in the provision of reference services in the current environment. It also develops students' understanding of how to evaluate such services and present this evaluation to management. Students are required to further develop their web creation skills, in conjunction with their understandings of virtual reference service concepts, to create a digital information service based on a real-life scenario.

Subject Outlines
Current CSU students can view Subject Outlines for recent sessions. Please note that Subject Outlines and assessment tasks are updated each session.

No offerings have been identified for this subject in 2018.

Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Information Studies

Enrolment Restrictions

Not available to students who have completed INF212 or INF439.

Incompatible Subjects

INF212, INF439

Learning Outcomes

Upon successful completion of this subject, students should:
  • demonstrate knowledge and understanding of online information sources, services and systems;
  • demonstrate knowledge of all aspects of reference service provision, incorporating information literacy instruction and evaluation of sources and services; and
  • be able to develop a digital information service suitable for a defined audience.


This subject will cover the following topics:

- Reference services concepts (traditional through to the current environment);
- Virtual reference services;
- Evaluation of reference service provision;
- Digital information service (including design, service provision, usability and evaluation).


Current Students

For any enquiries about subject selection or course structure please contact Student Central or or phone on 1800 275 278.

Prospective Students

For further information about Charles Sturt University, or this course offering, please contact info.csu on 1800 275 278 (free call within Australia) or enquire online.

The information contained in the 2018 CSU Handbook was accurate at the date of publication: August 2018. The University reserves the right to vary the information at any time without notice.