INS201 Policy and Claims Handling (8)

This subject examines the basic knowledge and skills required to analyse and settle insurance claims

Subject Outlines
Current CSU students can view Subject Outlines for recent sessions. Please note that Subject Outlines and assessment tasks are updated each session.

No offerings have been identified for this subject in 2018.

Where differences exist between the Handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject Information

Grading System



One session


School of Accounting and Finance

Enrolment Restrictions

Bachelor of Business (Insurance) students only

Assumed Knowledge
INS101 and INS102

Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to compile information in relation to claims
  • be able to analyse insurance claims
  • be able to resolve claims
  • be able to settle claims
  • be ale to participate in negotiations related to claims payments


This subject will cover the following topics:

Claims determination
Legislative and company requirements
Document explanation
Information discussion and analysis
Information sourcing
Claim determination
Information and documentation organisation
Loss determination
Claim legitimacy determination
Information/investigation decisions
Investigation and research completion
Claims acceptance
Acceptance or rejection decision
Documentation completion
Loss determination
Settlement determination
Claimant notification
Generation of payments
Determination of approach
Conducting negotiations


Current Students

For any enquiries about subject selection or course structure please contact Student Central or or phone on 1800 275 278.

Prospective Students

For further information about Charles Sturt University, or this course offering, please contact info.csu on 1800 275 278 (free call within Australia) or enquire online.

The information contained in the 2018 CSU Handbook was accurate at the date of publication: August 2018. The University reserves the right to vary the information at any time without notice.