Charles Sturt University
Charles Sturt University

CSU Safe

What is CSU Safe?

CSU Safe imageCSU Safe is Charles Sturt's emergency mass messaging communication and Campus Security access platform. Once registered with CSU Safe, you will receive text message (SMS) alerts and updates for high and/or critical emergency events impacting your campus.

On-campus security services can be accessed through the CSU Safe web app. Campus Security can also be contacted directly by dialling '400' from any internal phone or dialling 1800 931 633. There are also 'direct dial' Security Phones across our campuses and their locations are available in FMCentral.

How to register with the CSU Safe system

Registering for CSU Safe alerts and Security notification is easy.

Text/SMS your campus* name (as shown below) to 0409 513 136

  • Albury Wodonga
  • Bathurst
  • Canberra
  • Dubbo
  • Orange
  • Port Macquarie
  • Wagga Wagga

Follow the reply SMS prompts to add any Web Links to your device's home screen.
You can register to more than one campus if this is applicable for your work or study.
Just text the additional campus name to 0409 513 136.

To get the best benefits of full system functionality, we recommend that you have location services and Wi-Fi/Data Services turned on.

* CSU Safe is presently only available at the campuses listed above.

Unsubscribing from CSU Safe

You can unsubscribe from CSU Safe at any time by texting 'stop (campus name)' to 0409 513 136. You can re-subscribe at any time in the future.

There is no cost to register with the system and registrations are accepted from staff, students or any other visitors to our campuses. Note: Outbound text messages or data used may incur charges at the user's nominal rates.

Need help?

See the instructions on how to add the CSU Safe shortcut to your phones home screen for typical Android and iPhone devices.

Further help or issues with CSU Safe? Email or telephone DFMs Central Point of Contact 02 - 633 86336.

How will your data be used in CSU Safe?

Emergency Notifications

You may receive messages related to the campuses you have registered with. The university will limit messages to those of High or Critical Importance.

This may also include low frequency test messages to enable the functionality of the system to be fully tested.

Campus Security Requests (Via Web Application)

You are also able to request certain functions via Campus Security.

  • Urgent Assistance
  • Call Back Requests
  • Working Out-of-Hours Notifications
  • Security Escort Requests

The data you provide to us is stored according to the Whispir Privacy Policy and the Data Retention Policy. Unsubscribing will remove your information from the campus distribution list(s) but will not completely remove your data from the system. To do this please submit a request to including your name, mobile phone number (that you registered with) and your email address. You will be sent a confirmation email when your data has been removed.


Am I able to register for multiple campuses?

Yes. Just text the additional campus name, as listed above, to 0409513136. You can repeat for any or all listed campuses. For each Registration you will receive a confirmation text message and a unique url shortcut. You only need to save the shortcut for your home campus to your phones home screen.

What devices are supported?

CSU Safe registration and notifications will work with any device capable of sending and receiving SMS Messages. To access the Campus Security web application component, an internet capable device is required. Further details are at:

Is internet access required?

To access the CSU Safe Security Request web application you will need access to the internet. This can be accessed either via your Wi-Fi connection to CSU or by using your Mobile device data service.

Who administers the CSU Safe system?

The system is administered by the Division of Facilities Management, however the underlying platform is provided by Whispir.

How do I add the CSU Safe shortcut to my new phone?

Just text your campus name as listed in the Registration instructions above.

Can't find your CSU Safe shortcut?

Just text your campus name as listed in the Registration instructions above.

Who can I contact for more information?

For further information, please submit via our feedback form