Office of the Executive Director

The Office of the Executive Director supports all units in the Division and is responsible for:

  • Divisional Leadership
  • Executive, project and administrative support
  • Government and other reporting
  • Strategic planning
  • Steering Committee support
  • Evaluation of programs and services
  • Administration and evaluation of HEPPP and SSAF

Jacqueline Clements - Executive Director, Division of Student Services

Jacqueline Clements

Contact details

Phone: (02) 6338 4412
Email: eddss@csu.edu.au
Location: Bathurst

As the Executive Director, Student Services at Charles Sturt University, Jacqueline leads a portfolio of more than 250 staff, and provides strategic leadership through leading service quality improvement across all cohorts of students, and oversight to a wide range of student services and support programs. The Division of Student Services supports the student journey through aspiration, pathways, orientation, support services, retention strategies, on campus and online student experience, graduation and job readiness. Jacqueline is an experienced change leader with a  strong focus on values based leadership, effective governance and sustainable practices.

Jacqueline's journey in higher education started at Western Sydney University where she held a number of strategic and operational roles, most recently Associate Dean International and Director of International and Engagement. Between 1997 and 2011, Jacqueline held positions as an Executive Director in non-profit, cultural and educational organisations in the Netherlands.

Jacqueline's research links back to her experience as a cultural change maker and focuses on culture-led strategies for urban and regional development. She has built a vast track record in developing culture-led strategies to enhance socio-economic urban and regional development evidenced in multiple large-scale participatory arts projects that focused on involving communities, industries and local governments in cultural action and cultural development.

Executive Projects and Support

We provide executive and administrative support to the Executive Director of Student Services, and the Division. We help manage projects which support the student-centred culture at Charles Sturt University.


Key contact

Placeholder photo of Kate Giles - Executive Projects Officer

Kate Giles
Executive Projects Officer


Phone: (02) 6051 9834
Email: kgiles@csu.edu.au
Location: Albury-Wodonga

Evaluation and Reporting

The Evaluation and Reporting team is responsible for government reporting and evaluation of student services and programs.

Find out more about SSAF.

Find out more about HEPPP – coming soon.


Key contact

Photo of Kirsty Saarenpaa

Kirsty Saarenpaa
Coordinator, Program Evaluation and Reporting


Phone: (02) 6933 2187
Email: ksaarenpaa@csu.edu.au
Location: Wagga Wagga