No offerings have been identified for this subject in 2016

ITC232 Technical Service Management (8)


The aim of this subject is to teach students the skills needed to support users and troubleshoot desktop applications that run the Windows operating system in a corporate environment. Students will learn to resolve desktop application problems for end users, resolve network and security issues, and to manage and maintain systems that run the latest Windows client.

+ Subject Availability Modes and Location

Continuing students should consult the SAL for current offering details prior to contacting their course coordinator: ITC232
Where differences exist between the handbook and the SAL, the SAL should be taken as containing the correct subject offering details.

Subject information

Duration Grading System School:
One sessionHD/FLSchool of Computing and Mathematics

Assumed Knowledge


Learning Outcomes

Upon successful completion of this subject, students should:
  • be able to install and upgrade Windows desktops;
  • be able to analyse system and application logs and make recommendations as appropriate;
  • be able to deploy and evaluate applications during and after operating system deployments;
  • be able to maintain and optimise systems that run Windows desktops;
  • be able to configure and troubleshoot mobile computing for Windows;
  • be able to analyse services, programs and user account controls for security vulnerabilities


The subject will cover the following topics:
  • Resolving desktop application issues.
  • Managing and maintaining Windows clients.
  • Windows networking.
  • IPv6 support.
  • Supporting mobile users.
  • Enterprise storage security.
  • Windows security fundamentals.
  • Encryption keys and key management.


The information contained in the 2016 CSU Handbook was accurate at the date of publication: 06 September 2016. The University reserves the right to vary the information at any time without notice.