No offerings have been identified for this subject in 2016
ITC232 Technical Service Management (8)
Abstract|
The aim of this subject is to teach students the skills needed to support users and troubleshoot desktop applications that run the Windows operating system in a corporate environment. Students will learn to resolve desktop application problems for end users, resolve network and security issues, and to manage and maintain systems that run the latest Windows client. |
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+ Subject Availability Modes and Location
Continuing students should consult the SAL for current offering details prior to contacting their course coordinator: ITC232
Where differences exist between the handbook and the SAL, the SAL should be taken as containing the correct subject offering details.
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Subject information| Duration | Grading System | School: |
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| One session | HD/FL | School of Computing and Mathematics |
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Learning OutcomesUpon successful completion of this subject, students should:
- be able to install and upgrade Windows desktops;
- be able to analyse system and application logs and make recommendations as appropriate;
- be able to deploy and evaluate applications during and after operating system deployments;
- be able to maintain and optimise systems that run Windows desktops;
- be able to configure and troubleshoot mobile computing for Windows;
- be able to analyse services, programs and user account controls for security vulnerabilities
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SyllabusThe subject will cover the following topics:
- Resolving desktop application issues.
- Managing and maintaining Windows clients.
- Windows networking.
- IPv6 support.
- Supporting mobile users.
- Enterprise storage security.
- Windows security fundamentals.
- Encryption keys and key management.
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The information contained in the 2016 CSU Handbook was accurate at the date of publication: 06 September 2016. The University reserves the right to vary the information at any time without notice.
