Login help

If you are new to the university use Activate my account and enter the requested information to obtain your Charles Sturt account details. Your account details include a username and password and are used to uniquely identify you within the university.

If you have forgotten your password use the Forgotten, expired or locked password link on the login page to set a new one. You should be able to login immediately after changing it.

  • Trouble logging in

    Usernames and passwords are case sensitive, this means an upper and lower case letter are not recognised as the same character e.g. a and A are two different characters. For example, if your username is jsmith you must enter it as jsmith, Jsmith or JSmith will not work. If your password is Icy8Cola but you type ICY8COLA, icy8Cola or any other variation you will be unable to login. Similarly typing an o (lower case o) instead of a 0 (zero) or vice versa will also fail.

    Check the following:

    • Caps lock - Is caps lock turned on?
    • Number lock - If you use the number pad to enter your password, check that Num Lock is on or use the numbers above the letter keys.
    • Typos - did you type your username and password correctly?
    • Keyboard - Check the necessary keys on the keyboard are working.
    • Password change - If it has been under 60 minutes since you changed your password and your new one is not working yet try your old password. If neither the old or new password work you will have to wait for the password update to complete.
    • Browser set to remember passwords - If your details are already filled in you need to delete your username and password and type them again.

    Other issues which can cause your login to fail:

    • If you keep getting prompted to login or get a blank screen, try clearing your cache, then close and reopen your browser. Enter your username and password again to login. See how to clear your internet browser cache - there are a number of different browsers and versions listed on this page, instructions are also provided for iOS and Android devices.
    • Cookies are required to login.
      • Computer - See enable cookies in your Internet web browser
      • iOS devices - This can vary between iOS versions. Settings, Safari, Block Cookies, From third parties and advertisers. If your version says Accept Cookies, change to Always and then login and then you can repeat and change it to From visited so it doesn't accept cookies from all sites.
      • Android device (default browser) - Tap the Internet icon to start the browser then press the phone's menu button, tap More (or if there is no More option go straight to next step), Settings, scroll to Accept Cookies and tap to check the box. If you are using another browser use google to search for instructions for your particular brand, model and browser combination.
  • Change Password

    How can I change my password?

    Change My Password

    Why do I need to change my password regularly?

    The main reason for regular password changes is to limit an account's exposure to misuse.

    How often must I change my password?

    Students

    We recommend you change your password every session.

    Staff

    You must change your password every 120 days.

    For staff the drop down menu under your username Staff drop down menu

    displays the number of days remaining until your next required password change.

    Once I have changed my password, when will the new password become active?

    The new password should be active immediately.

  • Staff - Trouble activating your account

    Staff accounts are created when position details have been entered into the HR information system. Use the online account activation system to receive your username and password.

    If you have one legal name only, this will be entered as your last name. Please enter a full-stop/period in the First name field.

    Staff who are not paid by the Division of People and Culture (e.g. PhD and RHD students, visiting research students, external contractors, consultants, and vendors) need a supervisor to create an account for them using the Temporary Access Administration System.

    It can take up to 60 minutes for your password to be applied across all systems and services. If you have recently changed your password, use your current password until the update is complete.

  • Contacts

    If you need further assistance contact:

If you are new to the university use Activate my account and enter the requested information to obtain your Charles Sturt account details. Your account details include a username and password and are used to uniquely identify you within the university.

If you have forgotten your password use the Forgotten, expired or locked password link on the login page to set a new one. You should be able to login immediately after changing it.

Usernames and passwords are case sensitive, this means an upper and lower case letter are not recognised as the same character e.g. a and A are two different characters. For example, if your username is jsmith you must enter it as jsmith, Jsmith or JSmith will not work. If your password is Icy8Cola but you type ICY8COLA, icy8Cola or any other variation you will be unable to login. Similarly typing an o (lower case o) instead of a 0 (zero) or vice versa will also fail.

Check the following:

  • Caps lock - Is caps lock turned on?
  • Number lock - If you use the number pad to enter your password, check that Num Lock is on or use the numbers above the letter keys.
  • Typos - did you type your username and password correctly?
  • Keyboard - Check the necessary keys on the keyboard are working.
  • Password change - If it has been under 60 minutes since you changed your password and your new one is not working yet try your old password. If neither the old or new password work you will have to wait for the password update to complete.
  • Browser set to remember passwords - If your details are already filled in you need to delete your username and password and type them again.

Other issues which can cause your login to fail:

  • If you keep getting prompted to login or get a blank screen, try clearing your cache, then close and reopen your browser. Enter your username and password again to login. See how to clear your internet browser cache - there are a number of different browsers and versions listed on this page, instructions are also provided for iOS and Android devices.
  • Cookies are required to login.
    • Computer - See enable cookies in your Internet web browser
    • iOS devices - This can vary between iOS versions. Settings, Safari, Block Cookies, From third parties and advertisers. If your version says Accept Cookies, change to Always and then login and then you can repeat and change it to From visited so it doesn't accept cookies from all sites.
    • Android device (default browser) - Tap the Internet icon to start the browser then press the phone's menu button, tap More (or if there is no More option go straight to next step), Settings, scroll to Accept Cookies and tap to check the box. If you are using another browser use google to search for instructions for your particular brand, model and browser combination.

How can I change my password?

Change My Password

Why do I need to change my password regularly?

The main reason for regular password changes is to limit an account's exposure to misuse.

How often must I change my password?

Students

We recommend you change your password every session.

Staff

You must change your password every 120 days.

For staff the drop down menu under your username Staff drop down menu

displays the number of days remaining until your next required password change.

Once I have changed my password, when will the new password become active?

The new password should be active immediately.

Staff accounts are created when position details have been entered into the HR information system. Use the online account activation system to receive your username and password.

If you have one legal name only, this will be entered as your last name. Please enter a full-stop/period in the First name field.

Staff who are not paid by the Division of People and Culture (e.g. PhD and RHD students, visiting research students, external contractors, consultants, and vendors) need a supervisor to create an account for them using the Temporary Access Administration System.

It can take up to 60 minutes for your password to be applied across all systems and services. If you have recently changed your password, use your current password until the update is complete.

If you need further assistance contact: