How to pay

There are a few ways you can make a payment for your student fees.

Pay online using your MasterCard or Visa credit cards at our Charles Sturt secure online payment site.

Online payments are our preferred payment method. They take place in 'real-time' and can be seen immediately in your Charles Sturt account. This is the most secure option compared with any of the options below.

Receipts

Upon confirmation of payment, you will be issued a receipt which you can record or print. You will also receive an email confirmation that the payment has been successful.

Releasing results that are withheld

If your results were withheld, payment of the outstanding amounts online will remove the restrictions immediately.

Online

Online

Pay online using your MasterCard or Visa credit cards at our Charles Sturt secure online payment site.
Online payments are our preferred payment method. They take place in 'real-time' and can be seen immediately in your Charles Sturt account. This is the most secure option compared with any of the options below.

Receipts


Upon confirmation of payment, you will be issued a receipt, which you can record or print. You will also receive an email confirmation that the payment has been successful.

Releasing results that are withheld


If your results were withheld, payment of the outstanding amounts online will remove the restrictions immediately.

BPAY

BPAY

If you have registered with your financial institution to use BPAY, you can make a payment at anytime using your own financial institution's telephone or Internet banking connections. The BPAY website lists all participating financial institutions with BPAY facilities. You don't need a credit card to use BPAY, as this facility also allows for payments from cheque or savings accounts, depending on how you set up your payments.

To access BPAY you should contact your financial institution for information on how to use their BPAY service.

You will need to quote your BPAY Customer Reference Number. This unique number is located in the top right hand corner of your CSU electronic statement, or beside the BPAY logo on your "Financial Balances" web page. If you have difficulty locating your Customer Reference Number, contact us on 1800 275 278 during office hours, or email us at: ask@csu.edu.au.

Additionally, you will need our BPAY Biller Codes.

Biller Code Pays the Following Charges
4036 Accommodation only
4044 HECS-HELP or FEE-HELP tuition-only payments
4051 Payments other than Accommodation or HECS-HELP or FEE-HELP
40709 Add value to your CSU Card

PLEASE NOTE: Payments made via BPAY require overnight processing to arrive at CSU. For more detail see paragraphs below.

If your BPAY payment is made before your bank's cut off time on a business day (see comment below regarding cut off times), your payment is transferred across to your CSU account by lunchtime the following business day. This is because each individual bank stores up its customers' BPAY payments for that day and sends them in a single file to our bank, via their overnight processing. If your payment is made after the cut off time, or on a weekend or public holiday, your payment is stored by your bank and included in the next business day's processing.

Please be aware that cut off times vary between banks. This time is usually advertised on your bank's internet banking site or available from their telephone banking service. Cut off times can vary widely from as early as 17:00 to as late as 23:00 on each business day.

In person

In person

We accept cash, cheque, money orders or credit card payments (MasterCard or Visa Card) at our University Cashier Offices.

Location and hours of operation are:

CampusLocationOperates Opening Times
Albury-Wodonga Building 753 Learning Commons Monday to Friday 10:00am – 1:00pm
Bathurst Building 1412 Learning Commons Monday to Friday 10:00am – 1:00pm 
Goulburn Administration Building Monday & Tuesday 11:30am – 12:30pm
Wagga Wagga Building 13 Learning Commons Monday to Friday 10:00am – 1:00pm

By mail

By mail

Send your cheque or money order to -

  • Charles Sturt University
    Cashier, Division of Finance
    Locked Bag 590
    WAGGA WAGGA   NSW   2678

Cheques and money orders should be made payable to "CHARLES STURT UNIVERSITY". Please write your student number on the back of the cheque or money order.

Please DO NOT send cash or debit / credit card details by mail. It is illegal and / or unsafe to do so.

Email payments

The University cannot and does not accept payments by email.

Important notice

If your debit / credit card details entered online are incomplete or processing is declined by your financial institution, you will be considered not to have made the payment. It is your responsibility to ensure the details supplied are accurate and complete, and that funds are available to process the transaction. Incomplete details are the same as not signing a cheque. For privacy reasons, the banks do not provide a reason, they simply decline the transaction outright. We will try to contact you if this does happen, but accept no responsibility for delays in processing.

Note: If you incur a late payment fee or penalty, you have the right of appeal through the University. You may also have recourse through your credit provider if payment by your card is declined is due to their error.

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