This page outlines information about impacts to your study experience due to COVID-19. Information here will be regularly updated.
Students from affected areas
To reduce the risk of spreading COVID-19 in our regions, we ask that all students who are impacted by lockdown or have been in an affected area in the last 14 days do not come to campus.
From Thursday 15 July 2021, Charles Sturt University will no longer allow students with exemptions from NSW Health to travel from the Greater Sydney region to attend classes. This is our way of supporting the intention of the NSW government to contain the outbreak to the Greater Sydney region.
As Australia’s most experienced online university, rest assured you do not need to be on our campuses to progress your education. Here’s what you need to do:
- Missing classes? Please contact your subject coordinator, they will work with you to ensure you can complete your course requirements. We will do everything we can to ensure your studies are not impacted.
- Missing WPL? If you are no longer able to complete Workplace Learning, or have concerns in regards to your allocation due to COVID-19, please contact your WPL Coordinator or team. They will work with you to either apply for Special Consideration or reallocate your Workplace Learning.
Please refer to the email sent to all students on Thursday 15 July 2021 for more information on your studies.
If you've been asked to fill in a health declaration, find it below.
We have developed three alert levels to assist with planning campus-level responses to local circumstances. Further information on each level is listed below. (Note these are Charles Sturt nominated levels)
Alert Level 1: Low local COVID-19 transmission (low numbers in general) chevron_right
General things to do at all stages
- Review campus alert levels daily
- Encourage fellow students to follow COVIDSafe practices
- Stay up-to-date with prevalence of local cases
- Look after your own health and wellbeing
- Practice physical distancing and avoid crowds (>1.5m and 1 person / 4 m2)
- Practice hand and respiratory hygiene
- Manage personal health
- Self-isolate if required by government advice
Support contact tracing
- Download the COVIDSafe app
- Check into buildings with QR codes
Follow NSW Health and Government advice
- Monitor your health and get tested even if you have mild symptoms
- Stay at home if you have symptoms and while waiting for test results
- Symptoms include:
- Sore throat
- Shortness of breath
Alert level 1 campus actions
- Students and staff attend campus
- Student Residences are open where physical distancing can be achieved
- Food and beverage facilities open (with physical distancing)
- Learning Commons and Library are open including for community borrowers – check website for hours
- Indigenous Student Centres are accessible for study
- Know what to do if someone on campus appears unwell or tests positive
- Plan for possible shift to reduced or online services
- We will increase cleaning of surfaces, touch points and equipment
- We will reduce touch points, e.g. doors chocked open to prevent multiple touching of door handles
- Sanitiser is supplied at entrance to facilities
- Avoid the use of ‘hot-desk’ spaces
- Use cashless payments on campus
- Adhere to the room capacity numbers displayed
- Travel is permitted subject to physical distancing recommendations
- Events are permitted subject to event registration processes
- Face Masks: Only for previously assessed high risk activities involving exposure to respiratory aerosols and hand to face contact. Discretionary in other circumstances
Alert level 1 teaching and research actions
- Teaching and research will be on-campus with access to online content and resources where possible
- Workplace learning placements will be reviewed for areas of concern for COVID
- No workplace learning to frontline roles with potential COVID exposure
- Students who do not comply with University directions may be excluded
- Students and staff advised to wash their hands (soap and water) when entering and exiting facilities
- Non-disposable equipment will be cleaned before and after use with a suitable disinfectant (available in class)
- Physical distancing in teaching areas is preferred, but reliance on university exemption is permissible
- Floors, work areas marked to identify physical distancing
- Learning and research activities redesigned to limit close proximity or crowding
- Face Masks: Only for previously assessed high risk activities involving exposure to respiratory aerosols and hand to face contact
- Complete health declarations for intensives and some teaching activities. Students to present these to subject coordinators
- Minimise personal belongings in class. Only items required for activity e.g. book and pen
- Store personal belongings safely outside facility
Alert Level 2: Some local COVID-19 cases (and/or increasing risk of transmission) chevron_right
Extra actions for this scenario
All of the actions for Alert level 1, plus:
- Prepare yourself for a possible increase in cases in your community
- Develop a social bubble outside uni/work and limit interactions outside your bubble
- Change or avoid non-essential activities where you are exposed to people outside your bubble
- Change or avoid activities shown to have increased risk (indoor activities, singing, planned holidays or travel)
- Change some of your activities to reduce your interactions (such as online shopping or online banking)
- Avoid public transport to and from campus
- Exclude any person who is unwell or has symptoms
- Prepare for exclusive online learning
Alert level 2 campus actions
All of the actions above, plus:
- Attend campus with care
- Student residences remain open but the uni may review acceptance of students from at-risk areas
- Student Central, Learning Commons and Library open for staff and students only, face-to-face services likely to reduce or cease – check website for hours
- First Nations Student Centres remain accessible for study
- Avoid bringing visitors to campus
- In the absence of government advice, only essential travel at 50% of vehicle capacity
- Events minimised to be consistent with internal use of campuses and facilities. Events subject to Event Registration requirements
- Face Masks: In the absence of government advice, only for previously assessed high risk activities involving exposure to respiratory aerosols and hand to face contact and where physical distancing cannot be achieved.
Alert level 2 teaching and research actions
All of the above, plus:
- Classes and research may shift to online where face-to-face is not required
- Alternative learning and data collection may be facilitated for affected students and activities
- Special consideration available for students
- COVID safety plans in place for teaching environments
- Further minimise contact activities during class
- Arrival times will be staggered to avoid gatherings of people waiting to enter rooms
- Break times will be staggered to minimise the number of staff and students using common areas at the same time
- We will supervise hand hygiene using hand sanitiser or soap and water
- We will increase frequency of in-class hand cleaning
- In the absence of government advice; restrict the need for participants to come to campus from COVID-19 areas of concern
- In the absence of government advice; exclude students and visitors who left areas of concern less than 14 days ago and have not completed self isolation
- Face Masks: If you are teaching, you can remove your mask where clear enunciation or visibility of your mouth is essential. Please ensure all students are wearing their masks and maintain physical distancing.
- Maintain contact bubble for practical classes, e.g. students to stay with the same workgroup or partner.
- Avoid circulation of students between bubbles and limit person to person contact
Alert Level 3: Significant local COVID-19 transmission (recognised area of risk) chevron_right
Extra actions for this scenario
All of the actions for Alert levels 1 and 2, plus:
- Stay at home except for essential activities
Alert level 3 campus actions
All of the actions above, plus:
- Only 'essential' on-campus activities to occur
- Student services provided in online mode only
- Only essential access to Learning Commons or Library
- Likely close of food and beverage services
- No travel is the norm.
Alert level 3 teaching and research actions
All of the above, plus:
- Only essential on-campus classes and research to occur if unable to be delayed – Deans to review and approve
- In the absence of Government advice, require a negative test result if returning to campus for any learning or teaching activity
- Comprehensive COVID safety planning required for any on campus teaching. Plans to address all elements of NSW Health COVID Safety Plans
- Plan for cancellation of all workplace learning
- Face masks required for all learning and teaching activities
- In the absence of government advice; exclude students and visitors who left areas of concern less than 14 days ago and have not provided a negative test result
- Lock in the bubbles: If persons leave the region then an additional 14 days period of isolation required prior to return
- Follow NSW Health advice for Universities
All ongoing updates regarding on-campus activity will be communicated to you personally and updated here.
Return to campus plan chevron_right
We're taking all necessary precautions and following our return to campus plan. As part of our return to campus plan, we’re asking everyone to use the Department of Health’s QR code check-in system when entering buildings, and to continue to follow COVID-19 safe practices. If an outbreak occurs, we are prepared to respond and our return to campus plans will change.
No matter what happens, we’ll work with you to ensure you can continue your studies.
What to do when on campus chevron_right
Please continue to follow COVID-19 safe practices when on campus. These include:
- packing a mask
- practising hand hygiene
- maintaining physical distancing
- checking into buildings
- staying away from campus and getting tested if you’re experiencing symptoms
- downloading the COVIDSafe app.
Check in when on campus
You need to check in to every building you enter when visiting our campus.
Each university building has a unique Service NSW QR code displayed on a poster at the entrance.
Use your mobile phone to scan the QR code and follow the prompts to check in using the Service NSW app. You do not need a MyServiceNSW account.
What if I can’t check in using a mobile phone?
If you don’t have a mobile or don’t have the capability to check in on your mobile you have two other options for checking in.
The easiest way is to get a friend to check you in as you enter. A friend can enter your name as a dependent when they check in.
If you sign in a friend, Service NSW asks you to check you have their contact details. You should also show them the privacy notice displayed in the app.
If you are unable to check in using the above method, you need to use a computer to check in.
To check in using a computer, select the location below to open the relevant web form.
- You need to check in to your campus location each day you attend campus.
- You also need to check in each time you visit a Cheers hospitality venue.
I'm checking in to...
Please choose a location from the drop-down below. The Service NSW web form for your location will then open in a new tab/window.
Face masks chevron_right
Please stay up-to-date with the latest government advice for wearing a mask.
You are encouraged to bring your own mask to campus. You can also buy a mask at Charlie's Store (Bathurst and Wagga) or order one online through the Charles Sturt Online Shop.
- Bathurst: Buy in-person or order online to collect from Charlie's Store.
- Wagga Wagga: Buy in-person or order online to collect from Charlie's Store.
- Albury-Wodonga: Order online and collect from Residence Life.
- Dubbo: Order online and collect from Office 206, Library Building.
- Orange: Order online to collect from Banjo's Cafe.
- Port Macquarie: Order online and collect from Residence Life.
What do I do if I want to continue learning online in 2021? chevron_right
You may be able to continue studying online if your required subjects are offered online.
Use the Graduate Planning System (GPS) to map your enrolment and then make sure you enrol in the online version of the subject.
If you want to discuss your options further, please contact your Course Team.
Student Central chevron_right
Learning commons and food outlets chevron_right
Congratulations to the thousands of students completing their studies.
You are encouraged to check the Graduation page for the latest advice regarding graduation ceremonies.
If at the time of the ceremony you are unable to attend due to government restrictions, you may be eligible for a refund.
On-campus accommodation chevron_right
We are accepting bookings for accommodation. You can book accommodation online.
Please note you will need to follow NSW Health advice, and you may be required to self-isolate before arriving if you are travelling from another state. If you are already on campus and discover you are required to self-isolate for any reason, or if you become unwell, please contact Residence Life immediately to discuss arrangements to do this.
International students chevron_right
Students studying at Study Centres in Brisbane, Melbourne and Sydney are encouraged to visit our International students page for information. Please speak to your International Student Liaison Officer if you have any questions or concerns.
Sport and recreation chevron_right
Students should continue to follow travel advice issued by government authorities in the first instance. Please note we are unable to support self-isolation requirements in our on campus accommodation.
Interstate and intrastate travel chevron_right
General travel advice
Please check the latest government advice on state and territory border closures due to COVID-19 as these may affect your ability to attend classes, residential schools, intensive catch-up blocks, workplace learning, or access facilities on campus.
If you are not able to attend your classes, residential school or intensive catch-up teaching block, or if you choose not to attend as a result of government travel restrictions, you should contact your Subject Coordinator or Workplace Learning team. Checking your Interact2 subject site for updates may also be helpful.
If you have an accommodation booking and need to cancel due to a border closure, you will not be charged.
More general advice for travelling (international and interstate) is available from the Australian Government COVID-19 advice for travelling.
Hotspots, cluster areas and case alerts
If you reside in or have visited COVID-19 hotspots, cluster areas or case alerts identified by public health officials, we ask that you follow NSW Health advice and understand any travel restrictions that may impact you. Do not travel if you have been advised not to by NSW Health (or the relevant authority in your state).
Isolation periods chevron_right
If NSW Health advice requires you to self-isolate, please note we are not in a position to facilitate it. Accommodation on campus can be arranged once your isolation period is complete. If you normally live on campus, please contact Residence Life to discuss your situation.
Workplace learning chevron_right
We are encouraging all Workplace Learning students to follow NSW Health and government guidelines.
Currently, most domestic placements are continuing as scheduled. Should your placement be affected, the Workplace Learning team will contact you as soon as possible. Please visit the Workplace Learning page for details about fees, grades and options for alternative arrangements.
If you have any questions, you can contact your Faculty Workplace Learning team via:
Residential schools and intensive catch-up sessions chevron_right
Advice for research students chevron_right
Support for students
We are responding to COVID-19 as the situation evolves. As part of this, we continue to offer a range of support services to students.
SSAF-funded support and projects chevron_right
- The library is currently offering a free textbook delivery and return postage service for students studying online.
- LinkedIn student licences are available, providing unlimited access to over 15,000 courses in 7 languages.
- Student mentoring and leadership opportunities continue to be provided.
- We continue to offer a range of financial support and services online. Students can contact a Student Welfare and Finance Adviser for more information or assistance.
- Our Career Development Officers are working on delivering a range of workshops and self-help resources including mastering the STAR method, managing your digital footprint, preparing a LinkedIn profile and living on a budget. Career Development Officers are also available for one-on-one phone or video consultations to help students with:
- career planning
- resume review
- job applications
- interview preparation
- course indecision.
- Counselling services are available via Skype and phone. Additionally, we’re continuing drug and alcohol prevention initiatives, sexual assault and sexual harassment programs, strategies and support for academic success, and initiatives focused on diversity and inclusion.
- We continue to provide online engagement sessions on topics such as yoga, maintaining motivation, trivia and arts.
- Students who are part of our Elite Athlete Program can access support via our dedicated Elite Athletes and Sport Student Liaison Officer.
- Residential school support – arrival and departure transport services and emergency accommodation options are available.
- Academic writers are available for referencing support through the use of online resources.
Online learning and technical support chevron_right
The Academic Skills Adviser (Online Study) team is supporting students with online learning throughout COVID-19.
Students can participate in workshops and speak to specialist advisers to get help with online learning, referencing, online exams, and staying connected.
Technical support remains available to all students.
Special consideration chevron_right
All students are eligible to apply for special consideration if they are impacted by COVID-19. Apply for special consideration if you cannot complete your subjects or workplace learning by the end of session, have difficulties with online exams, or are unable to attend residential schools due to border closures or travel restrictions.
Financial support chevron_right
Applications for COVID-19 Student Support Grants have now closed, however, students can view and apply for other scholarships.
Student wellbeing and counselling chevron_right
First Nations student support chevron_right
We continue to provide professional and dedicated support for all First Nations students, regardless of whether you’re studying on-campus, online or by mixed mode. Our First Nations Student Centres on campus are now open.
International students chevron_right
Support for international students in New South Wales
The New South Wales Government funded up to 20 weeks of free accommodation for vulnerable international students in NSW during the current COVID-19 pandemic.
Additionally, a new 24/7 international student support service, through the NSW Government COVID-19 hotline (13 77 88), offers free advice and information about other measures, including the moratorium on rental evictions and medical, mental health, legal and emergency support.
Support for international students in Victoria
The Victorian Government is providing a range of support to international students, including one-off rent relief grants, help to find work opportunities, a dedicated COVID-19 online support hub, and access to free accommodation and legal services.
Other support for international students
These supports are in addition to both Federal and State Government investments into charities and organisations to provide support to vulnerable members of the community, including international students. International students may also be able to receive assistance in a number of other areas (from landlords, utilities providers and more).
The state-based international student hubs have gathered all this information together in one spot for each state:
Disability services chevron_right
Students should continue to follow public health orders and government advice regarding health and wellbeing during the COVID-19 pandemic.
Government information and public health orders chevron_right
COVID-19 apps and government communication chevron_right
Protecting yourself and others chevron_right
We encourage all our students and staff to get the COVID-19 vaccination as soon as it is made available to them.
The following resources are available to further inform your decision to receive the vaccination.
What hygiene procedures are in place on campus? chevron_right
To ensure the safety of students and staff on campus, we are:
- increasing the frequency of cleaning
- providing cleaning materials in all classrooms and common areas
- providing hand sanitiser
- implementing the use of QR check-in codes
- encouraging the use of face masks, where appropriate.
What is COVID-19? chevron_right
Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.
Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.
The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).
At this time, there are no specific vaccines or treatments for COVID-19.
What do I do if I’ve been exposed to COVID-19? chevron_right
If you have been in contact with someone with a confirmed or suspected case of COVID-19, please follow public health orders in the first instance and submit details of your situation to Charles Sturt University through our Incident Reporting form as soon as possible.
What do I do if I’ve recently returned from overseas travel? chevron_right
If you have recently returned from travel overseas or have been in contact with someone with a confirmed or suspected case of the virus, please follow public health orders in the first instance and submit the details of your situation through our Incident Reporting form as soon as possible.
I can’t get to campus because of border closures. What do I do? chevron_right
We’ll continue to support students who are unable to attend campus due to border closures. If you are impacted by a border closure, please contact your course team.
Does the university need to know if I've recently been tested for COVID-19? chevron_right