COVID-19

Charles Sturt University is actively responding to the developing COVID-19 situation and putting in place a range of changes to support social distancing.
Last Updated

26 Aug 2020 at 4:50pm

This page outlines information about impacts to your study experience due to COVID-19. It will be regularly updated and referred to in student communications.

If English is your second language you can also read the Federal Department of Health updates in other languages.

What we are doing

  • Staying up-to-date with government advice and directions.
  • Keeping students and staff informed of the how the latest developments may affect your studies.
  • Implementing strict health and safety measures in line with government recommendations.
  • Assessing student needs and offering a range of support.

What we want you to do

  • Ensure your contact details are current in your Student Portal so you don’t miss important updates.
  • Stay up-to-date with information from us and government departments.
  • Continue to follow good hygiene and social distancing practices.
  • Let us know if you’ve come into contact with COVID-19.
  • Seek advice or support if you need it.

Support for students

We are responding to COVID-19 as the situation evolves. As part of this, we continue to offer a range of support services to students.

  • SSAF-funded support and projects
    • The library is currently offering a free textbook delivery and return postage service for students studying online.
    • LinkedIn student licences are available, providing unlimited access to over 15,000 courses in 7 languages.
    • Student mentoring and leadership opportunities continue to be provided.
    • We continue to offer a range of financial support and services online. Students can contact a Student Welfare and Finance Adviser for more information or assistance.
    • Our Career Development Officers are working on delivering a range of workshops and self-help resources including mastering the STAR method, managing your digital footprint, preparing a LinkedIn profile and living on a budget. Career Development Officers are also available for one-on-one phone or video consultations to help students with:
      • career planning
      • resume review
      • job applications
      • interview preparation
      • course indecision.
    • Counselling services are available via Skype and phone. Bookings are available by calling or texting 0448 860 385, or booking online. Additionally, we’re continuing drug and alcohol prevention initiatives, sexual assault and sexual harassment programs, strategies and support for academic success, and initiatives focused on diversity and inclusion. Throughout Sessions 2 and 3, we will also endeavour to provide online engagement sessions on topics such as yoga, maintaining motivation, trivia and arts.
    • Students who are part of our Elite Athlete Program can access support via our dedicated Elite Athletes and Sport Student Liaison Officer.
    • Residential school support – arrival and departure transport services and emergency accommodation options are available.
    • Academic writers are available for referencing support through the use of online resources.
  • Online learning and technical support

    The Charles Sturt Online Study Team is supporting students with online learning throughout COVID-19.

    Students can participate in workshops and speak to specialist advisers to get help with online learning, referencing, online exams, and staying connected during COVID-19.

    Technical support remains available to all students.

  • Special consideration

    All students are eligible to apply for special consideration if they are impacted by COVID-19. Apply for special consideration if you cannot complete your subjects or workplace learning by the end of session, have difficulties with online exams, or are unable to attend residential schools due to border closures or travel restrictions.

    Apply for special consideration

  • Financial support

    During Session 1 we offered a number of COVID-19 Student Support Grants. Applications for these grants have now closed, however students can still view and apply for other scholarships.

    We continue to offer a range of financial help and advice including student loans. Students can contact a Student Welfare and Finance Adviser for more information or assistance.

  • Student wellbeing and counselling

    To prioritise your safety and wellbeing, we have transitioned our counselling services to Skype and phone appointments.

    You can make an appointment with one of our counsellors by calling or texting 0448 860 385, or booking online.

    You can also have a look at our other wellbeing resources.

  • Indigenous student support

    We continue to provide professional and dedicated support for all Aboriginal and Torres Strait Islander students, regardless of whether you’re studying on-campus, online or by mixed mode. Our Indigenous Student Centres on campus, except Orange, are now open, providing access to computers and printing.

    View more information

  • International students

    Support for international students in New South Wales

    The New South Wales Government is funding up to 20 weeks of free accommodation for vulnerable international students in NSW during the current COVID-19 pandemic.

    Additionally, a new 24/7 international student support service, through the NSW Government COVID-19 hotline (13 77 88), offers free advice and information about other measures, including the moratorium on rental evictions and medical, mental health, legal and emergency support.

    More information

    Support for international students in Victoria

    We are currently working through plans for distributing the Victoria Government’s International Student Emergency Relief Fund to support eligible international students during this time.

    In addition to this, the Victorian Government is providing a range of support to international students, including one-off rent relief grants, help to find work opportunities, a dedicated COVID-19 online support hub, and access to free accommodation and legal services.

    More information

    Other support for international students

    These supports are in addition to both Federal and State Government investments into charities and organisations to provide support to vulnerable members of the community, including international students. International students may also be able to receive assistance in a number of other areas (from landlords, utilities providers and more).

    The state-based international student hubs have gathered all this information together in one spot for each state:

  • Disability services

    We continue to support students with physical, medical, sensory impairments, learning disabilities and mental health conditions. Please contact us for assistance.

Travel advice

Students should continue to follow travel advice issued by government authorities in the first instance. Please note we are unable to support self-isolation requirements in our on campus accommodation.

  • Interstate and intrastate travel

    State and territory border closures due to COVID-19 may affect your ability to attend residential schools, intensive catch-up blocks, workplace learning, or access facilities on campus.

    You will need to comply with NSW Health’s travel and transport guidance before attending campus. This may include taking alternative routes, hotel quarantine and taking a COVID-19 test. For information regarding your specific circumstances please visit Service NSW or phone 13 77 88.

    We will ask to see your border permit and a declaration from you that you have isolated, if required, prior to your attendance on campus. We will enforce any conditions on your permit.

    If you are no longer able to attend your residential school or intensive catch-up teaching block, or choose not to attend as a result of travel restrictions, you should contact your Subject Coordinator or Workplace Learning team and submit an application for special consideration.

    If you have an accommodation booking and need to cancel due to the border closure, you will not be charged.

    Additionally, we are discouraging students from other regions of NSW to attend Albury-Wodonga campus, in line with public health advice.

    Hotspots, cluster areas and case alerts

    Students who reside in or have visited COVID hotspots, cluster areas or case alerts identified by public health officials must follow NSW Health advice:

    • immediately self-isolate until 14 days after you were last there
    • get tested even if you have no symptoms
    • watch for symptoms and get retested should any symptoms recur
    • even if you get a negative test, you must stay in isolation for 14 days.

    General advice for travelling (international and interstate) is available from the Australian Government COVID-19 advice for travelling.

  • Isolation periods

    If you choose to attend a residential school in NSW and are required to isolate, we are not in a position to manage this on our campuses. Accommodation on campus can be arranged once your isolation period is complete. You will need to provide evidence of your border permit and a declaration you have self-isolated before you attend campus.

    NSW students who choose to proceed with workplace learning in Victoria may do so, however you will be required to isolate for 14 days upon your return to NSW. If you normally live on campus, please contact Residence Life to discuss the implications.

  • Workplace learning

    We are reviewing all placements scheduled to take place in Victoria. We do not want to send students to potentially high-risk areas or create inconvenience for you with travel, border crossing and isolation requirements.

    If you are already living in Victoria, your placement may be able to proceed with no change.

    NSW students who are scheduled to attend placements in regional Victoria and are comfortable to do so may also proceed as planned. You may be required to obtain a border permit and isolate for 14 days when you return to NSW.

    View more information

  • Residential schools and intensive catch-up sessions

    We have reviewed our upcoming residential schools and intensive catch-up sessions based on student numbers, including analysing student postcodes to understand impacts of current travel restrictions.

    To check the latest arrangements for your residential school, please visit our Residential Schools page and check your Interact2 subject sites.

    If you are unable to attend, you should submit a special consideration request. Accommodation bookings on campus will not be charged if you are no longer able to attend due to COVID-related reasons – please cancel your booking online.

    Students who do attend residential schools may be offered support for arrivals and departures.

    Emergency accommodation may also be available for eligible students in need.

  • Advice for research students

    Where possible, research students who can work from home should continue to do so. If you do need to cross the border, you will need to apply for and be granted a border permit, and Charles Sturt University will enforce the conditions of that permit.

    We are aware that this may affect your ability to continue your research projects. If you feel that these restrictions will affect your ability to continue your research project please in the first instance discuss this with your supervisor and contact us at graduateresearch@csu.edu.au. We will work with you to find the best possible solution.

Campus advice

All ongoing updates regarding on campus activity will be communicated to you personally and updated here.

  • Session 2 on campus classes

    For many students, your studies will continue to be online during Session 2. We’re expecting to continue delivering your lectures and tutorials online, while essential practical components will be provided face-to-face where possible.

    If you are required to come to campus, you will receive more detailed advice through your subject coordinator and course sites in Interact2.

    Further information regarding our plan to return to campus will be communicated in due course.

  • Student Central

    Student Central is available via phone, email or live chat, however our front counters are currently closed. Cashiers are also closed, although students can make payments via the Online Shop.

    View more information

  • Arriving on campus

    We are doing everything we can to ensure your safety and wellbeing on campus, including additional cleaning of facilities and social distancing in shared spaces. Please follow signage and staff directions.

    If you develop any symptoms, you must not attend campus.

    All students and visitors to campus will be asked to complete a screening tool and declaration providing information indicating any recent travel, contacts, symptoms or testing. We will also capture your details to assist with contact tracing, if required. Additionally, you will be required to register using a QR code, or online form as a visitor to any spaces on campus where you spend more than 15 minutes. This may include teaching spaces, Learning Commons or food outlets.

    All our decisions in relation to COVID-19 are guided by the latest government advice and active case alerts.

  • Wearing a mask

    We encourage students and staff to wear masks in indoor settings if physical distancing is not possible. You are encouraged to bring your own mask to campus.

    If practical teaching activities require close contact with others, a mask will be mandatory. Your Subject Coordinator will advise you if you are required to bring a mask.

    You can buy a mask at Charlie's Store (Bathurst and Wagga) or order one online through the Charles Sturt Online Shop.

    • Bathurst: Buy in-person or order online to collect from Charlie's Store.
    • Wagga Wagga: Buy in-person or order online to collect from Charlie's Store.
    • Albury-Wodonga: Order online and collect from Residence Life.
    • Dubbo: Order online and collect from Office 206, Library Building.
    • Orange: Order online to collect from Banjo's Cafe.
    • Port Macquarie: Order online and collect from Residence Life.
  • Learning commons and food outlets

    Learning commons and food outlets have remained open throughout the pandemic with reduced capacity. You will need to check-in as a visitor to these areas using the QR code on posters outside and near the building.

    Learning commons and library collection spaces are open and require your Charles Student Card, while library support services continue to be offered online with chat and phone support from our experienced library staff.

    More information:

  • Graduation

    Congratulations to thousands of students who have finished their studies this year.

    Once your grades are finalised, your award will be submitted for conferral to the University Council. We will post you your testamur (this is your graduation certificate) soon after.

    Due to COVID-19, we are submitting monthly conferrals, so if your grades take some time to be finalised or you have further requirements to finish, such as practicals and workplace learning, you’ll still be able to have your degree conferred later in the year.

    View more information

  • On campus accommodation

    Accommodation is available on campus once you have completed any self-isolation requirements. If you are already on campus and discover you are required to self-isolate for any reason, or if you become unwell, please contact Residence Life immediately to discuss arrangements to do this.

    You can book accommodation online. Please note if you have previously lived on campus and are returning, you may not be returning to the same room. We may also reduce our building occupancy or ask you to limit repeated travel to and from campus

    View more information

  • International students

    Students studying at Study Centres in Brisbane, Melbourne and Sydney will continue to study online during Session 2. Please visit our International students page for further information and key contacts.

  • Sport and recreation

    We have sporting facilities available at most of our campuses. Visit our Sporting facilities page for information regarding opening times and bookings.

  • Exams

    The Online Study Team is here to support you throughout your online exams. You can access a range of online workshops to get familiar with online exams or get one-on-one support at online appointments.

    Information regarding exams for Session 2 will be communicated as it becomes available.

Health advice

Students should continue to follow public health orders and government advice regarding health and wellbeing during the COVID-19 pandemic.

FAQs

  • What are the key dates for Session 2 study?

    Session 2 start and census dates

    Session 2 for all students, except Study Centre students, will start as currently planned on Monday 13 July 2020.

    The Session 2 census date has been moved to Sunday 9 August 2020.

    The mid-session break will be from Saturday 22 August to Sunday 6 September 2020.

    The last day of the teaching period will be on Friday 16 October 2020, with exams to be held from Monday 19 October to Friday 30 October 2020.

    Study Centre Session 2 start and census dates

    For Study Centre students, the start of Session 2 will now be delayed by a week to Monday 20 July 2020.

    The Session 2 census date has been moved to Sunday 9 August 2020.

    The mid-session break will be reduced by one week, with the break to start on Saturday 29 August 2020 and go to Sunday 6 September 2020.

    The last day of the teaching period will be on Friday 16 October 2020, with exams to be held from Monday 19 October to Friday 30 October 2020.

  • What is COVID-19?

    Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.

    Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.

    The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).

    At this time, there are no specific vaccines or treatments for COVID-19.

    View more information

  • What happens if there is a confirmed COVID-19 case on campus?

    In the event of a confirmed COVID-19 case on campus, Charles Sturt will follow our pandemic plans, including appropriate notification to affected staff and students, and closure of spaces for deep cleaning. You will receive further information if this occurs. If a COVID-19 case disrupts a practical learning period, such as residential schools, we will make alternative arrangements to ensure you are not academically disadvantaged.

  • What do I do if I’ve been exposed to COVID-19?

    If you have been in contact with someone with a confirmed or suspected case of COVID-19, please follow public health orders in the first instance and submit details of your situation to Charles Sturt University through our Incident Reporting form as soon as possible.

  • What do I do if I’ve recently returned from overseas travel?

    If you have recently returned from travel overseas or have been in contact with someone with a confirmed or suspected case of the virus, please follow public health orders in the first instance and submit the details of your situation through our Incident Reporting form as soon as possible.

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