COVID-19

Remember to check in using the QR codes when on campus.
Last Updated

17 Sep 2021 at 2:13pm

This page outlines information about impacts to your study experience due to COVID-19. Information here will be regularly updated.

NSW lockdown

A number of Regional and rural affected areas across New South Wales are currently under lockdown and adhering to stay-at-home orders. In response to this, Charles Sturt University will continue to deliver most on-campus classes online until further notice.

Some exceptions will be made for on-campus classes with components that cannot be delivered online and are essential for student progress, such as clinics and simulations.

If you need to return to campus for classes, you must:

  • Provide a negative COVID-19 test prior to attending practical classes
  • Submit a Protecht report both when you take a test, and when you receive your result.
  • Fill in a health declaration when you return to campus stating any recent travel.

Please refer to your subjects Interact2 subject site and the email sent on Thursday 2 September to find out if you need to return to campus for class.

Students in LGAs of concern

Students in Sydney-based Local Government Areas of concern are not permitted to attend any of our campuses. As Australia’s most experienced online university, rest assured, you do not need to be on our campuses to progress your education. Here’s what you need to do:

  • Missing classes? Please contact your subject coordinator, they will work with you to ensure you can complete your course requirements. We will do everything we can to ensure your studies are not impacted.
  • Missing WPL? If you are no longer able to complete Workplace Learning, or have concerns in regards to your allocation due to COVID-19, please contact your WPL Coordinator or team. They will work with you to either apply for Special Consideration or reallocate your Workplace Learning.
  • Missing your residential school? Please contact your subject coordinator.

Vaccinations

In line with government health advice, we strongly encourage all students to get their COVID-19 vaccination as soon as they become eligible. This is particularly important for any student who undertakes Workplace Learning (WPL) in the community as a part of their course requirements.

Find out more

Campus advice

All ongoing updates regarding on-campus activity will be communicated to you personally and updated here.

  • Return to campus plan

    We're taking all necessary precautions and following our return to campus plan. As part of our return to campus plan, we’re asking everyone to use the Department of Health’s QR code check-in system when entering buildings, and to continue to follow COVID-19 safe practices. If an outbreak occurs, we are prepared to respond and our return to campus plans will change.

    No matter what happens, we’ll work with you to ensure you can continue your studies.

  • What to do when on campus

    Please continue to follow COVID-19 safe practices when on campus. These include:

    • Fill in your health declaration every Monday.
    • Check-in using the QR codes provided to every building you enter. This is super important in case there is an outbreak in our regions.
    • Wear a face mask when indoors.
    • Adhere to the 4 metre square rule.
    • Maintain good hygiene, and use the hand sanitising stations.
    • Do not attend campus if you are unwell. You must stay at home, get tested, and self isolate until you get a negative test result.

    Check in when on campus

    You need to check in to every building you enter when visiting our campus.

    Each university building has a unique Service NSW QR code displayed on a poster at the entrance.

    Use your mobile phone to scan the QR code and follow the prompts to check in using the Service NSW app. You do not need a MyServiceNSW account.

    What if I can’t check in using a mobile phone?

    If you don’t have a mobile or don’t have the capability to check in on your mobile you have two other options for checking in.

    The easiest way is to get a friend to check you in as you enter. A friend can enter your name as a dependent when they check in.

    If you sign in a friend, Service NSW asks you to check you have their contact details. You should also show them the privacy notice displayed in the app.

    If you are unable to check in using the above method, you need to use a computer to check in.

    To check in using a computer, select the location below to open the relevant web form.

    • You need to check in to your campus location each day you attend campus.
    • You also need to check in each time you visit a Cheers hospitality venue.

    I'm checking in to...

    Please choose a location from the drop-down below. The Service NSW web form for your location will then open in a new tab/window.

  • Face masks

    Please stay up-to-date with the latest government advice for wearing a mask.

    You are encouraged to bring your own mask to campus. You can also buy a mask at Charlie's Store (Bathurst and Wagga) or order one online through the Charles Sturt Online Shop.

    • Bathurst: Buy in-person or order online to collect from Charlie's Store.
    • Wagga Wagga: Buy in-person or order online to collect from Charlie's Store.
    • Albury-Wodonga: Order online and collect from Residence Life.
    • Dubbo: Order online and collect from Office 206, Library Building.
    • Orange: Order online to collect from Banjo's Cafe.
    • Port Macquarie: Order online and collect from Residence Life.
  • Moving to online learning in 2021

    Most classes have temporarily moved to online learning. If you are an on-campus student, you won't need to change your enrolment status – you can simply proceed to study online.

    Session 3 subjects will only be offered online.

    If you want to discuss your options further, please contact your Course Team.

  • Student Central

    You can contact Student Central via phone, email or live chat.

    You can also book a face-to-face appointment so you don't have to wait in line to see a friendly staff member on campus.

    Chat with us online

  • Learning commons and food outlets

    You will need to check-in as a visitor to learning commons, the Library and food outlets using the QR code on posters outside the buildings.

    More information:

  • Graduation

    Congratulations to the thousands of students completing their studies.

    You are encouraged to check the Graduation page for the latest advice regarding graduation ceremonies.

    If at the time of the ceremony you are unable to attend due to government restrictions, you may be eligible for a refund.

  • On-campus accommodation

    We are accepting bookings for accommodation. You can book accommodation online.

    Please note you will need to follow NSW Health advice, and you may be required to self-isolate before arriving if you are travelling from another state. If you are already on campus and discover you are required to self-isolate for any reason, or if you become unwell, please contact Residence Life immediately to discuss arrangements to do this.

  • International students

    Students studying at Study Centres in Brisbane, Melbourne and Sydney are encouraged to visit our International students page for information. Please speak to your International Student Liaison Officer if you have any questions or concerns.

  • Sport and recreation

    We have sporting facilities available at most of our campuses. Visit our Sporting facilities page for information regarding opening times and bookings.

  • Exams

    The Academic Skills Adviser (Online Study) team is here to support you throughout your online exams. You can access a range of online workshops to get familiar with online exams or get one-on-one support at online appointments.

    View exams information

Campus statuses

We have developed three alert levels to assist with planning campus-level responses to local circumstances. Further information on each level is listed below. (Note these are Charles Sturt nominated levels)

  • Alert Level 1: Low local COVID-19 transmission (low numbers in general)

    General things to do at all stages

    General

    • Review campus alert levels daily
    • Encourage fellow students to follow COVIDSafe practices
    • Stay up-to-date with prevalence of local cases
    • Look after your own health and wellbeing

    Minimise transmission

    • Practice physical distancing and avoid crowds (>1.5m and 1 person / 4 m2)
    • Practice hand and respiratory hygiene
    • Manage personal health
    • Self-isolate if required by government advice

    Support contact tracing

    • Download the COVIDSafe app
    • Check into buildings with QR codes

    Follow NSW Health and Government advice

    • Monitor your health and get tested even if you have mild symptoms
    • Stay at home if you have symptoms and while waiting for test results
    • Symptoms include:
      • Fever
      • Coughing
      • Sore throat
      • Shortness of breath

    Alert level 1 campus actions

    General

    • Students and staff attend campus
    • Student Residences are open where physical distancing can be achieved
    • Food and beverage facilities open (with physical distancing)
    • Learning Commons and Library are open including for community borrowers – check website for hours
    • Indigenous Student Centres are accessible for study
    • Know what to do if someone on campus appears unwell or tests positive
    • Plan for possible shift to reduced or online services

    Increase Hygiene

    • We will increase cleaning of surfaces, touch points and equipment
    • We will reduce touch points, e.g. doors chocked open to prevent multiple touching of door handles
    • Sanitiser is supplied at entrance to facilities

    Minimise transmission

    • Avoid the use of ‘hot-desk’ spaces
    • Use cashless payments on campus
    • Adhere to the room capacity numbers displayed
    • Travel is permitted subject to physical distancing recommendations
    • Events are permitted subject to event registration processes
    • Face Masks: Only for previously assessed high risk activities involving exposure to respiratory aerosols and hand to face contact. Discretionary in other circumstances

    Alert level 1 teaching and research actions

    General

    • Teaching and research will be on-campus with access to online content and resources where possible
    • Workplace learning placements will be reviewed for areas of concern for COVID
    • No workplace learning to frontline roles with potential COVID exposure
    • Students who do not comply with University directions may be excluded

    Increase hygiene

    • Students and staff advised to wash their hands (soap and water) when entering and exiting facilities
    • Non-disposable equipment will be cleaned before and after use with a suitable disinfectant (available in class)

    Minimise transmission

    • Physical distancing in teaching areas is preferred, but reliance on university exemption is permissible
    • Floors, work areas marked to identify physical distancing
    • Learning and research activities redesigned to limit close proximity or crowding
    • Face Masks: Only for previously assessed high risk activities involving exposure to respiratory aerosols and hand to face contact
    • Complete health declarations for intensives and some teaching activities. Students to present these to subject coordinators
    • Minimise personal belongings in class. Only items required for activity e.g. book and pen
    • Store personal belongings safely outside facility
  • Alert Level 2: Some local COVID-19 cases (and/or increasing risk of transmission)

    Extra actions for this scenario

    All of the actions for Alert level 1, plus:

    • Prepare yourself for a possible increase in cases in your community
    • Develop a social bubble outside uni/work and limit interactions outside your bubble
    • Change or avoid non-essential activities where you are exposed to people outside your bubble
    • Change or avoid activities shown to have increased risk (indoor activities, singing, planned holidays or travel)
    • Change some of your activities to reduce your interactions (such as online shopping or online banking)
    • Avoid public transport to and from campus
    • Exclude any person who is unwell or has symptoms
    • Prepare for exclusive online learning

    Alert level 2 campus actions

    All of the actions above, plus:

    • Attend campus with care
    • Student residences remain open but the uni may review acceptance of students from at-risk areas
    • Student Central, Learning Commons and Library open for staff and students only, face-to-face services likely to reduce or cease – check website for hours
    • First Nations Student Centres remain accessible for study

    Minimise transmission

    • Avoid bringing visitors to campus
    • In the absence of government advice, only essential travel at 50% of vehicle capacity
    • Events minimised to be consistent with internal use of campuses and facilities. Events subject to Event Registration requirements
    • Face Masks: In the absence of government advice, only for previously assessed high risk activities involving exposure to respiratory aerosols and hand to face contact and where physical distancing cannot be achieved.

    Alert level 2 teaching and research actions

    All of the above, plus:

    General

    • Classes and research may shift to online where face-to-face is not required
    • Alternative learning and data collection may be facilitated for affected students and activities
    • Special consideration available for students
    • COVID safety plans in place for teaching environments
    • Further minimise contact activities during class
    • Arrival times will be staggered to avoid gatherings of people waiting to enter rooms
    • Break times will be staggered to minimise the number of staff and students using common areas at the same time

    Increase hygiene

    • We will supervise hand hygiene using hand sanitiser or soap and water
    • We will increase frequency of in-class hand cleaning

    Minimise transmission

    • In the absence of government advice; restrict the need for participants to come to campus from COVID-19 areas of concern
    • In the absence of government advice; exclude students and visitors who left areas of concern less than 14 days ago and have not completed self isolation
    • Face Masks: If you are teaching, you can remove your mask where clear enunciation or visibility of your mouth is essential. Please ensure all students are wearing their masks and maintain physical distancing.
    • Maintain contact bubble for practical classes, e.g. students to stay with the same workgroup or partner.
    • Avoid circulation of students between bubbles and limit person to person contact
  • Alert Level 3: Significant local COVID-19 transmission (recognised area of risk)

    Extra actions for this scenario

    All of the actions for Alert levels 1 and 2, plus:

    • Stay at home except for essential activities

    Alert level 3 campus actions

    All of the actions above, plus:

    • Only 'essential' on-campus activities to occur
    • Student services provided in online mode only
    • Only essential access to Learning Commons or Library
    • Likely close of food and beverage services

    Minimise transmission

    • No travel is the norm.

    Alert level 3 teaching and research actions

    All of the above, plus:

    General

    • Only essential on-campus classes and research to occur if unable to be delayed – Deans to review and approve
    • In the absence of Government advice, require a negative test result if returning to campus for any learning or teaching activity
    • Comprehensive COVID safety planning required for any on campus teaching. Plans to address all elements of NSW Health COVID Safety Plans
    • Plan for cancellation of all workplace learning

    Increase hygiene

    • Face masks required for all learning and teaching activities

    Minimise transmission

    • In the absence of government advice; exclude students and visitors who left areas of concern less than 14 days ago and have not provided a negative test result
    • Lock in the bubbles: If persons leave the region then an additional 14 days period of isolation required prior to return
    • Follow NSW Health advice for Universities

Support for students

We are responding to COVID-19 as the situation evolves. As part of this, we continue to offer a range of support services to students.

  • SSAF-funded support and projects
    • The library is currently offering a free textbook delivery and return postage service for students studying online.
    • LinkedIn student licences are available, providing unlimited access to over 15,000 courses in 7 languages.
    • Student mentoring and leadership opportunities continue to be provided.
    • We continue to offer a range of financial support and services online. Students can contact a Student Welfare and Finance Adviser for more information or assistance.
    • Our Career Development Officers are working on delivering a range of workshops and self-help resources including mastering the STAR method, managing your digital footprint, preparing a LinkedIn profile and living on a budget. Career Development Officers are also available for one-on-one phone or video consultations to help students with:
      • career planning
      • resume review
      • job applications
      • interview preparation
      • course indecision.
    • Counselling services are available via Skype and phone. Additionally, we’re continuing drug and alcohol prevention initiatives, sexual assault and sexual harassment programs, strategies and support for academic success, and initiatives focused on diversity and inclusion.
    • We continue to provide online engagement sessions on topics such as yoga, maintaining motivation, trivia and arts.
    • Students who are part of our Elite Athlete Program can access support via our dedicated Elite Athletes and Sport Student Liaison Officer.
    • Residential school support – arrival and departure transport services and emergency accommodation options are available.
    • Academic writers are available for referencing support through the use of online resources.
  • Online learning and technical support

    The Academic Skills Adviser (Online Study) team is supporting students with online learning throughout COVID-19.

    Students can participate in workshops and speak to specialist advisers to get help with online learning, referencing, online exams, and staying connected.

    Technical support remains available to all students.

  • Special consideration

    All students are eligible to apply for special consideration if they are impacted by COVID-19. Apply for special consideration if you cannot complete your subjects or workplace learning by the end of session, have difficulties with online exams, or are unable to attend residential schools due to border closures or travel restrictions.

    Apply for special consideration

  • Financial support

    Applications for COVID-19 Student Support Grants have now closed, however, students can view and apply for other scholarships.

    We continue to offer a range of financial help and advice including student loans. Students can contact a Student Welfare and Finance Adviser for more information or assistance.

  • Student wellbeing and counselling

    We continue to offer a range of student counselling services with options to book online, via text or phone call.

    You can also check out our other wellbeing resources.

  • First Nations student support

    We continue to provide professional and dedicated support for all First Nations students, regardless of whether you’re studying on-campus, online or by mixed mode. Our First Nations Student Centres on campus are now open.

    View more information

  • International students

    Support for international students in New South Wales

    The New South Wales Government funded up to 20 weeks of free accommodation for vulnerable international students in NSW during the current COVID-19 pandemic.

    Additionally, a new 24/7 international student support service, through the NSW Government COVID-19 hotline (13 77 88), offers free advice and information about other measures, including the moratorium on rental evictions and medical, mental health, legal and emergency support.

    More information

    Support for international students in Victoria

    The Victorian Government is providing a range of support to international students, including one-off rent relief grants, help to find work opportunities, a dedicated COVID-19 online support hub, and access to free accommodation and legal services.

    More information

    Other support for international students

    These supports are in addition to both Federal and State Government investments into charities and organisations to provide support to vulnerable members of the community, including international students. International students may also be able to receive assistance in a number of other areas (from landlords, utilities providers and more).

    The state-based international student hubs have gathered all this information together in one spot for each state:

  • Disability services

    We continue to support students with physical, medical, sensory impairments, learning disabilities and mental health conditions. Please contact us for assistance.

  • Managing work and COVID-19 lockdowns

    If you are juggling work, study and lockdowns you can access a range of resources from the Careers and Skills Hub.  This includes online resources, one-on-one appointments and a range of workshops including, Managing work and COVID lockdown. The Managing work and COVID lockdown workshop provides general tips and resources to help you manage lockdown-related work issues.

    You can register in the Student Portal, filter by “Get career ready”.

Travel advice

Students should continue to follow travel advice issued by government authorities in the first instance. Please note we are unable to support self-isolation requirements in our on campus accommodation.

  • Interstate and intrastate travel

    General travel advice

    Please check the latest government advice on state and territory border closures due to COVID-19 as these may affect your ability to attend classes, residential schools, intensive catch-up blocks, workplace learning, or access facilities on campus.

    You will need to comply with NSW Health’s travel and transport guidance before attending campus. For information regarding your specific circumstances please visit Service NSW or phone 13 77 88.

    If you are not able to attend your classes, residential school or intensive catch-up teaching block, or if you choose not to attend as a result of government travel restrictions, you should contact your Subject Coordinator or Workplace Learning team. Checking your Interact2 subject site for updates may also be helpful.

    If you have an accommodation booking and need to cancel due to a border closure, you will not be charged.

    More general advice for travelling (international and interstate) is available from the Australian Government COVID-19 advice for travelling.

    Hotspots, cluster areas and case alerts

    If you reside in or have visited COVID-19 hotspots, cluster areas or case alerts identified by public health officials, we ask that you follow NSW Health advice and understand any travel restrictions that may impact you. Do not travel if you have been advised not to by NSW Health (or the relevant authority in your state).

  • Isolation periods

    If NSW Health advice requires you to self-isolate, please note we are not in a position to facilitate it. Accommodation on campus can be arranged once your isolation period is complete. If you normally live on campus, please contact Residence Life to discuss your situation.

  • Workplace learning

    We are encouraging all Workplace Learning students to follow NSW Health and government guidelines.

    Currently, most domestic placements are continuing as scheduled. Should your placement be affected, the Workplace Learning team will contact you as soon as possible. Please visit the Workplace Learning page for details about fees, grades and options for alternative arrangements.

    If you have any questions, you can contact your Faculty Workplace Learning team via:

  • Residential schools and intensive catch-up sessions

    If you have an upcoming residential school that is likely to be impacted by government restrictions, we will contact you directly.

    To check the latest arrangements for your residential school, please visit our Residential Schools page and check your Interact2 subject sites.

  • Advice for research students

    If you're completing research on campus, we ask that you stay up-to-date with the latest information on our staff page.

    If you have any questions or concerns, please contact us at graduateresearch@csu.edu.au.

    View staff information

Health advice

Students should continue to follow public health orders and government advice regarding health and wellbeing during the COVID-19 pandemic.

FAQs

  • What hygiene procedures are in place on campus?

    To ensure the safety of students and staff on campus, we are:

    • increasing the frequency of cleaning
    • providing cleaning materials in all classrooms and common areas
    • providing hand sanitiser
    • implementing the use of QR check-in codes
    • encouraging the use of face masks, where appropriate.
  • What is COVID-19?

    Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.

    Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.

    The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).

    At this time, there are no specific vaccines or treatments for COVID-19.

    View more information

  • What do I do if I’ve been exposed to COVID-19?

    If you have been in contact with someone with a confirmed or suspected case of COVID-19, please follow public health orders in the first instance and submit details of your situation to Charles Sturt University through our Incident Reporting form as soon as possible.

  • What do I do if I’ve recently returned from overseas travel?

    If you have recently returned from travel overseas or have been in contact with someone with a confirmed or suspected case of the virus, please follow public health orders in the first instance and submit the details of your situation through our Incident Reporting form as soon as possible.

  • I can’t get to campus because of border closures. What do I do?

    We’ll continue to support students who are unable to attend campus due to border closures. If you are impacted by a border closure, please contact your course team.

  • Does the university need to know if I've recently been tested for COVID-19?

    If you get tested for COVID-19, please let us know via our Incident Reporting form as soon as possible.

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