COVID-19

We are planning a safe return to campus for Session 1, 2021. Information on this page will be regularly updated.
Last Updated

26 Oct 2020 at 2:43pm

This page outlines information about impacts to your study experience during 2020 due to COVID-19.

As we move closer to a return to campus, information here will be regularly updated.

What we are doing

  • Staying up-to-date with government advice and directions.
  • Enacting our safe return to campus plan for Session 1, 2021.
  • Implementing strict health and safety measures in line with government recommendations.
  • Assessing student needs and offering a range of support.

What we want you to do

  • Ensure your contact details are current in your Student Portal so you don’t miss important updates.
  • Ensure your enrolment is up-to-date.
  • Stay up-to-date with information from us and government departments.
  • Continue to follow good hygiene and social distancing practices.
  • If you are on campus fill in a health declaration weekly.
  • Let us know if you’ve come into contact with COVID-19.
  • Seek advice or support if you need it.

Fill in your health declaration

Campus advice

All ongoing updates regarding on campus activity will be communicated to you personally and updated here.

  • Safe return to campus plan for Session 1, 2021

    We intend to resume on-campus classes from Session 1, 2021. We will deliver on-campus lectures, tutorials and practicals. But, you may still have the opportunity to blend on-campus and online study.

    We will provide regular updates to let you know more about what your safe return to campus will look like. In the meantime, please ensure your enrolment and contact details are up-to-date. You can also hear first-hand from students who have been on campus during Session 2.

    Timetables for on-campus students will be released before December.

    While uncertainty remains around how COVID-19 will impact our communities, we wanted to let you know our plans to make preparing for 2021 easier.

  • What do I do if I want to continue learning online in 2021?

    You may be able to continue studying online if your required subjects are offered online.

    Use the Graduate Planning System (GPS) to map your enrolment and then make sure you enrol in the online version of the subject.

    If you want to discuss your options further, please contact your Course Team.

  • What happens if we return to campus and a COVID-19 outbreak occurs?

    In the event of a COVID-19 outbreak at one of our campuses or campus cities we will follow government advice.

    This may include a return to online studies for students at an affected campus, if required.

  • Session 3 on-campus classes

    For many students, your studies will be delivered online during Session 3. We expect to continue to deliver your lectures and tutorials online, while essential practical components will be provided face-to-face, where possible.

    If you are required to come to campus, you will receive more detailed advice through your subject coordinator and course sites in Interact2.

  • Student Central

    During Session 3, Student Central will be available via phone, email or live chat, however our front counters are currently closed. Cashiers are also closed, although students can make payments via the Online Shop.

    Chat with us online

  • Learning commons and food outlets

    Learning commons and food outlets have remained open throughout the pandemic with reduced capacity. During Session 3, you will need to check-in as a visitor to these areas using the QR code on posters outside and near the building.

    Learning commons and Library collection spaces are open and require your Charles Student Card, while Library support services continue to be offered online with chat and phone support from our experienced library staff.

    More information:

  • Arriving on campus

    We are doing everything we can to ensure your safety and wellbeing on campus, including additional cleaning of facilities and social distancing in shared spaces. Please follow signage and staff directions.

    If you develop any symptoms, you must not attend campus.

    Before you return to campus, please complete the online COVID-19 Screening and Declaration form. You will need to complete this form before you arrive, and every Monday for each week you are on campus.

    You must also use the QR codes around campus to check-in to spaces where you plan to spend more than 15 minutes, such as Learning Commons, the Library or food outlets.

    All our decisions in relation to COVID-19 are guided by the latest government advice and active case alerts.

  • Wearing a mask

    We encourage students and staff to wear masks in indoor settings where required. You are encouraged to bring your own mask to campus.

    If practical teaching activities require close contact with others, a mask will be mandatory. Your Subject Coordinator will advise you if you are required to bring a mask.

    You can buy a mask at Charlie's Store (Bathurst and Wagga) or order one online through the Charles Sturt Online Shop.

    • Bathurst: Buy in-person or order online to collect from Charlie's Store.
    • Wagga Wagga: Buy in-person or order online to collect from Charlie's Store.
    • Albury-Wodonga: Order online and collect from Residence Life.
    • Dubbo: Order online and collect from Office 206, Library Building.
    • Orange: Order online to collect from Banjo's Cafe.
    • Port Macquarie: Order online and collect from Residence Life.
  • Graduation

    Congratulations to the thousands of students completing their studies this year.

    While we have postponed graduation ceremonies due to COVID-19, eligible students will still graduate.

    Once your grades are finalised, your award will be submitted for conferral to the University Council. Once conferred, we will mail your printed testamur as well as release a digital copy of your graduation documents via My eQuals.

    We are submitting monthly conferrals, so if your grades take some time to be finalised or you have further requirements to finish, such as practicals and workplace learning, you’ll still be able to have your degree conferred later.

    To ensure you receive your testamur, check your mailing address is up-to-date before 31 October.

    View more information

  • On-campus accommodation

    In line with our safe return to campus plan, we’re now accepting bookings for accommodation in Session 1, 2021.

    You can book accommodation online.

    Please note you will need to follow NSW Health advice, and you may be required to self-isolate before arriving if you are travelling from another state. If you are already on campus and discover you are required to self-isolate for any reason, or if you become unwell, please contact Residence Life immediately to discuss arrangements to do this.

  • International students

    Students studying at Study Centres in Brisbane, Melbourne and Sydney will continue to study online during Session 3. Please visit our International students page for further information and key contacts.

  • Sport and recreation

    We have sporting facilities available at most of our campuses. Visit our Sporting facilities page for information regarding opening times and bookings.

  • Exams

    The Online Study Team is here to support you throughout your online exams. You can access a range of online workshops to get familiar with online exams or get one-on-one support at online appointments.

    View Session 2 exams information

Support for students

We are responding to COVID-19 as the situation evolves. As part of this, we continue to offer a range of support services to students.

  • SSAF-funded support and projects
    • The library is currently offering a free textbook delivery and return postage service for students studying online.
    • LinkedIn student licences are available, providing unlimited access to over 15,000 courses in 7 languages.
    • Student mentoring and leadership opportunities continue to be provided.
    • We continue to offer a range of financial support and services online. Students can contact a Student Welfare and Finance Adviser for more information or assistance.
    • Our Career Development Officers are working on delivering a range of workshops and self-help resources including mastering the STAR method, managing your digital footprint, preparing a LinkedIn profile and living on a budget. Career Development Officers are also available for one-on-one phone or video consultations to help students with:
      • career planning
      • resume review
      • job applications
      • interview preparation
      • course indecision.
    • Counselling services are available via Skype and phone. Bookings are available by calling or texting 0448 860 385, or booking online. Additionally, we’re continuing drug and alcohol prevention initiatives, sexual assault and sexual harassment programs, strategies and support for academic success, and initiatives focused on diversity and inclusion. Throughout Sessions 2 and 3, we will also endeavour to provide online engagement sessions on topics such as yoga, maintaining motivation, trivia and arts.
    • Students who are part of our Elite Athlete Program can access support via our dedicated Elite Athletes and Sport Student Liaison Officer.
    • Residential school support – arrival and departure transport services and emergency accommodation options are available.
    • Academic writers are available for referencing support through the use of online resources.
  • Online learning and technical support

    The Charles Sturt Online Study Team is supporting students with online learning throughout COVID-19.

    Students can participate in workshops and speak to specialist advisers to get help with online learning, referencing, online exams, and staying connected during COVID-19.

    Technical support remains available to all students.

  • Special consideration

    All students are eligible to apply for special consideration if they are impacted by COVID-19. Apply for special consideration if you cannot complete your subjects or workplace learning by the end of session, have difficulties with online exams, or are unable to attend residential schools due to border closures or travel restrictions.

    Apply for special consideration

  • Financial support

    Applications for COVID-19 Student Support Grants are now open.

    Students can also view and apply for other scholarships.

    We continue to offer a range of financial help and advice including student loans. Students can contact a Student Welfare and Finance Adviser for more information or assistance.

  • Student wellbeing and counselling

    To prioritise your safety and wellbeing, we have transitioned our counselling services to Skype and phone appointments.

    You can make an appointment with one of our counsellors by calling or texting 0448 860 385, or booking online.

    You can also have a look at our other wellbeing resources.

  • Indigenous student support

    We continue to provide professional and dedicated support for all Aboriginal and Torres Strait Islander students, regardless of whether you’re studying on-campus, online or by mixed mode. Our Indigenous Student Centres on campus, except Orange, are now open, providing access to computers and printing.

    View more information

  • International students

    Support for international students in New South Wales

    The New South Wales Government is funding up to 20 weeks of free accommodation for vulnerable international students in NSW during the current COVID-19 pandemic.

    Additionally, a new 24/7 international student support service, through the NSW Government COVID-19 hotline (13 77 88), offers free advice and information about other measures, including the moratorium on rental evictions and medical, mental health, legal and emergency support.

    More information

    Support for international students in Victoria

    We are currently working through plans for distributing the Victoria Government’s International Student Emergency Relief Fund to support eligible international students during this time.

    In addition to this, the Victorian Government is providing a range of support to international students, including one-off rent relief grants, help to find work opportunities, a dedicated COVID-19 online support hub, and access to free accommodation and legal services.

    More information

    Other support for international students

    These supports are in addition to both Federal and State Government investments into charities and organisations to provide support to vulnerable members of the community, including international students. International students may also be able to receive assistance in a number of other areas (from landlords, utilities providers and more).

    The state-based international student hubs have gathered all this information together in one spot for each state:

  • Disability services

    We continue to support students with physical, medical, sensory impairments, learning disabilities and mental health conditions. Please contact us for assistance.

Travel advice

Students should continue to follow travel advice issued by government authorities in the first instance. Please note we are unable to support self-isolation requirements in our on campus accommodation.

  • Interstate and intrastate travel

    Please check the latest government advice on state and territory border closures due to COVID-19 as these may affect your ability to attend classes, residential schools, intensive catch-up blocks, workplace learning, or access facilities on campus.

    You will need to comply with NSW Health’s travel and transport guidance before attending campus. For information regarding your specific circumstances please visit Service NSW or phone 13 77 88.

    If required, we may ask to see your border permit and a declaration from you that you have isolated prior to your attendance on campus. We will enforce any conditions on your permit.

    If you are not able to attend your classes, residential school or intensive catch-up teaching block, or if you choose not to attend as a result of government travel restrictions, you should contact your Subject Coordinator or Workplace Learning team.

    If you have an accommodation booking and need to cancel due to the border closure, you will not be charged.

    General advice for travelling (international and interstate) is available from the Australian Government COVID-19 advice for travelling.

    Hotspots, cluster areas and case alerts

    Students who reside in or have visited COVID hotspots, cluster areas or case alerts identified by public health officials must follow NSW Health advice.

  • Isolation periods

    If NSW Health advice requires you to self-isolate, please note we are not in a position to facilitate it. Accommodation on campus can be arranged once your isolation period is complete. You will need to provide evidence of your border permit and a declaration you have self-isolated before you attend campus.

    NSW students who choose to proceed with workplace learning in Victoria may do so, however you may be required to isolate for 14 days upon your return to NSW. If you normally live on campus, please contact Residence Life to discuss the implications.

  • Workplace learning

    We are encouraging all Workplace Learning students to follow NSW Health and government guidelines.

    Currently, most domestic placements are continuing as scheduled. Should your placement be affected, the Workplace Learning team will contact you as soon as possible. Please visit the Workplace Learning page for details about fees, grades and options for alternative arrangements.

    If you have any questions, you can contact your Faculty Workplace Learning team via:

  • Residential schools and intensive catch-up sessions

    To check the latest arrangements for your residential school, please visit our Residential Schools page and check your Interact2 subject sites.

  • Advice for research students

    Where possible, research students who can work from home should continue to do so during Session 3, 2020. If you do need to cross the border, you will need to apply for and be granted a border permit, and Charles Sturt University will enforce the conditions of that permit.

    We are aware that this may affect your ability to continue your research projects. If you feel that these restrictions will affect your ability to continue your research project please in the first instance discuss this with your supervisor and contact us at graduateresearch@csu.edu.au. We will work with you to find the best possible solution.

Health advice

Students should continue to follow public health orders and government advice regarding health and wellbeing during the COVID-19 pandemic.

FAQs

  • What hygiene procedures are in place on campus?

    To ensure the safety of students and staff on campus, we are:

    • increasing the frequency of cleaning
    • providing cleaning materials in all classrooms and common areas
    • providing hand sanitiser
    • implementing the use of health declarations and QR check-in codes
    • encouraging the use of face masks, where appropriate.
  • What is COVID-19?

    Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.

    Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.

    The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).

    At this time, there are no specific vaccines or treatments for COVID-19.

    View more information

  • What do I do if I’ve been exposed to COVID-19?

    If you have been in contact with someone with a confirmed or suspected case of COVID-19, please follow public health orders in the first instance and submit details of your situation to Charles Sturt University through our Incident Reporting form as soon as possible.

  • What do I do if I’ve recently returned from overseas travel?

    If you have recently returned from travel overseas or have been in contact with someone with a confirmed or suspected case of the virus, please follow public health orders in the first instance and submit the details of your situation through our Incident Reporting form as soon as possible.

  • How often do I have to complete a health declaration form?

    Before you return to campus, you will need to complete the online COVID-19 Screening and Declaration form. You will need to complete this form before you arrive, and every Monday for each week you are on campus.

  • I can’t get to campus because of border closures. What do I do?

    We’ll continue to support students who are unable to attend campus due to border closures. If you are impacted by a border closure, please contact your course team.

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