Your university login (username and password) provides access to many IT services including:
- University student computers and printers
- Student Portal, Interact 2, Library Journal Databases, PebblePad and many other sites
- Microsoft Office 365
- Accessing the internet using the Charles Sturt University network when on campus
- Connecting your personal device to the WiFi or wired network on campus
- Connecting to the Eduroam WiFi network when visiting other universities and educational institutions
- Using your own Virtual Meeting Room (VMR) to collaborate with others
- Keeping Sophos (antivirus for students) updated on your personal computer
- Your own personal web publishing account
Changing your password
It is important to protect and keep your student account secure by changing your password on a regular basis. When changing your password for the first time, it is recommended that you save a security question and answer for quick identification purposes.
PhD students must change their password every 120 days to continue access to staff IT services.
Do not disclose your password to anyone. If you suspect someone has guessed your password or has watched as you typed it - you should change it immediately.
Your new password must be different from your previous six passwords and meet the following criteria:
- Use a minimum of 8 and maximum of 30 characters and not include any spaces
- Use at least 3 of the 4 following character types: lowercase, uppercase, numeric and special characters.
- Not include your university username, first name or last name
- Not use a word such as a your street name, partner's name, nickname, star sign or any other word which is easy to guess
- Not be written down anywhere
- Not include sequences, repeated characters or any other adjacent letters on your keyboard - e.g. qwerty, asdfgh, 12345678 or 222222
Time for password changes
It can take up to 60 minutes for your password change to go through all university systems. If it has been longer than 60 minutes and you cannot access services such as internet or printing - contact Student Central for assistance.
Charles Sturt University will never ask you for your password via email, phone, letter or face to face.
If you receive an email requesting you provide your password or account details, or directing you to click a link to login/confirm your password - delete the email immediately.
Find out more about protecting yourself online.