At Charles Sturt University, we use multi-factor authentication (MFA) with Duo Security to strengthen access security.
MFA requires two or more methods (also referred to as factors) to verify your identity. These factors can include:
To access a service that uses MFA, you need to use a device that is separate from the computer you use to study. This will normally be your mobile phone.
You need to enrol your device and install and activate the Duo Mobile app.
Your first step is to use the MFA tool to enrol your device. Follow the on-screen instructions to choose the type of device you have and your mobile number.
When you're prompted, install the DUO Mobile app on your device.
Scan the QR code presented on your screen with your device camera to activate the Duo Mobile app.
Push is the Charles Sturt preferred authentication method to use with the Duo Mobile app. Find out why push is the best way to authenticate[PDF].
These options are no cost to the university:
Follow these steps if you have a new mobile device with the same phone number.
Note - if you need to get Duo Push working on your phone (for example, you've replaced your phone with a new model but kept the same phone number), you'll receive a new QR code to scan with your phone after answering some questions about your device. This will complete the Duo Mobile activation process.
If you are setting up a new mobile phone and no longer have access to your old phone, don’t use Duo Push authentication (the Push will be sent to your old phone). If your mobile phone number has not changed, you can still use Passcode or Call Me to authenticate. Remember that you will need to reactivate Duo Push on your new phone once you have successfully authenticated.
The new device is added and listed with your other enrolled devices. You can click Add another device to add more devices if required.
Note: If you are replacing a device you need to follow the steps to remove it.
If you have enrolled a new device which is replacing the one you previously enrolled, you can remove the old device.
Note - after successfully modifying your phone's name, you will see this when managing devices and it will also be how your phone is identified in the authentication drop-down.