Mental Health and Wellbeing Support Line
The Mental Health and Wellbeing Support Line provides short-term support and is available to all Charles Sturt students.
Hours: 8.30am – 5pm Weekdays.
When to use this service
You can use this service if you are:
- feeling anxious about an upcoming exam
- feeling lonely or homesick
- having thoughts of suicide or self-harm
- relationship difficulties
- feeling upset about failing a course
- difficulty adjusting to a new country
- being stressed about an assessment task
- managing grief
- difficulty sleeping or
- feeling worried about a friend or family member.
Privacy and the information I share
These crisis support lines are an extension of the Charles Sturt Student Counselling Service. Personal information is protected in accordance with NSW privacy laws and as outlined in its Charles Sturt Privacy Management Plan.
Contact with this service is documented in a secure electronic medical records system. This system can only be accessed by staff at this service and staff of the Charles Sturt Student Counselling Service and it is completely separate from any academic processes or systems.
Information provided during your interaction with this service will generally not be disclosed without your consent, however there are some exceptions to this. These situations include:
- Where the crisis support line staff or Charles Sturt University has a legal obligation to do so;
- Where necessary to manage the risk of an immediate threat of harm to an identifiable person or persons, including yourself, that can be averted only by disclosing information;
- When Counsellors are consulting or in the course of supervision (your identity and the identity of other parties involved will be concealed in this instance)
You may choose to access the crisis support line anonymously. However, if during the interaction we identify that there is a serious risk of harm to you or another person, then we may need to identify you or disclose information (such as your phone number) to emergency services in order to protect you or others.