24/7 Student Wellbeing support line

The Charles Sturt University Student Wellbeing Support Line operates around the clock. You can access immediate and short-term support 24 hours a day, including weekends and public holidays.

Call: 1300 572 516

A support worker will answer your call. If the line is busy, leave a name and phone number for a return call within 30 minutes.

Text: 0480 087 002

SMS or text this number to begin a “live text” session. You'll get to exchange texts with a support worker in real time.

If you or someone you know is in a life-threatening situation, please:

Call Triple Zero (000)

for police, fire brigade or ambulance assistance

Students can text or call this service

for help with:

  • feeling overwhelmed and distressed
  • coping strategies for current problems or a crisis
  • finding pathways to find longer-term solutions
  • help working out the next steps to take
    managing safety concerns.

if you are:

  • feeling anxious about an upcoming exam
  • feeling lonely or homesick
  • having thoughts of suicide or self-harm
  • relationship difficulties
  • feeling upset about failing a course
  • difficulty adjusting to a new country
  • being stressed about an assessment task
  • managing grief
  • having difficulty sleeping, or
  • feeling worried about a friend or family member.

All information discussed and collected by the Charles Sturt Counselling services is protected with NSW privacy laws and as outlined in the Charles Sturt Privacy Management Plan. Personal information is protected in accordance with NSW privacy laws and as outlined in the Charles Sturt Privacy Management Plan.

Student counsellors regard the confidence and privacy of each individual student.

Counsellors will explain all aspects of confidentiality for students. Students should also make themselves familiar with these Charles Sturt University policies:

We also value and show respect. This includes the way we record notes from conversations and consultations with individuals. Students can be confident their personal information will remain strictly confidential except when:

  • you (or someone with legal authority to do so) have given consent for their information to be shared.
  • the disclosure is necessary to prevent a serious or imminent risk to the life or health of a student or another person.
  • there is a threat to public health or public safety.
  • it is a legal requirement to disclose information (e.g., mandatory reporting of a serious crime or in response to a subpoena/court order).

This service does not offer ongoing counselling but can link you with university and community counselling and wellbeing services and resources.

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