Appeal an enrolment decision

If your admissions application has been declined or rejected, you may apply for appeal.

You can appeal a decision if:

  • Your enrolment has been cancelled as a result of non-payment of your fees,
  • Your enrolment has been cancelled as a result of you not adding in subjects to your enrolment or applying for a leave of absence,
  • Your application for an additional leave of absence is denied,
  • The Course Director has denied adding more than 32 subject points within your enrolment,
  • Your application for concurrent enrolment is denied, or
  • Your reimbursement and/or remission of tuition fees application has been denied.

If you are an international student, you can also appeal a decision if:

  • Your leave of absence appeal application has been denied, or
  • Your reduction of study load request has been denied.

You should submit your application within ten business days from when you received notification your request has been declined or rejected. Or, within twenty business days if you are an international student and the decision is to exclude you from the University.

Read the University Students Appeals Policy and Procedure for the criteria and process on how to appeal.

Before you submit your request

  • We will generally make a decision based on what you write and submit in your appeal application, so you may want to look at How to Build a Strong Appeal Application.
  • You may also want a Student Advocate to assist you or look over your appeal application before applying for an appeal. You can contact a Student Advocate at studentadvocate@csu.edu.au.

How to appeal

  • Use this word template to assist you in applying for appeal.
  • Go to the Student Portal and submit the 'Appeal a Decision' form

Important things you should know

  • We will assess your appeal application within ten (10) business days after submitting it.
  • Late applications will be accepted in exceptional circumstances. To request an extension, email the University Students Appeals Officer at appeals@csu.edu.au before your appeal is due.
  • You will receive an email when your appeal application is being reviewed.
  • This email will give you five (5) more business days to add anything further to your appeal application if you forgot to submit a document or wanted to make a further supporting statement. After this, a decision will be made.
  • You will be notified about the outcome of your appeal application via email.

What happens next

The decision made on your appeal application will be final and is not appealable. Once your appeal is assessed, you will be emailed an outcome of upheld, vary or denied.

Upheld

If your appeal is upheld:

the original decision that was made will be reversed, and you will either be:

  • enrolled back into your course and/or subject,
  • given an additional leave of absence,
  • able to add more than 32 subject points within your enrolment,
  • able to concurrently enrol into another course,
  • able to receive a refund or reimbursement of your tuition fees,
  • given a leave of absence, or
  • able to reduce your study load.

Vary

If your appeal is varied:

then there will be specific instructions or conditions in the email sent to you.

Denied

If your appeal is denied:

the original decision made will remain and will not be changed.

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