Appeal an exchange/learning abroad decision

If you are participating in a Learning Abroad program and unhappy with a decision or outcome related to studying abroad or on exchange, you may be able to request an appeal dependent on what it relates to.

For a Learning Abroad program, you can appeal if:

  • you are unsuccessful in your application,
  • you have been suspended, excluded, or withdrawn from the program,
  • your OS-Help application has been declined or rejected,
  • your grant application has been declined or rejected, or
  • you are dissatisfied with a refund decision.

You should submit your application within ten business days from when you received notification your request has been declined or rejected.

Read the University Appeals Policy and Procedure for the criteria and process on how to appeal.

Grounds for Appeal

An appeal application will be considered if you can:

  • show evidence that there has been a failure to provide procedural fairness in hearing and/or making a decision on your Learning Abroad program application.

Before you submit your request

  • We will generally make a decision based on what you write and submit in your appeal application, so you may want to look at How to Build a Strong Appeal Application.
  • You may also want a Student Advocate to assist you or look over your appeal application before applying for an appeal. You can contact a Student Advocate at studentadvocate@csu.edu.au.

How to appeal

Important things you should know

  • We will assess your appeal application within ten (10) business days after submitting it.
  • Late applications will be accepted in exceptional circumstances. To request an extension, email the University Students Appeals Officer at appeals@csu.edu.au before your appeal is due.
  • You will receive an email when your appeal application is being reviewed.
  • This email will give you five (5) more business days to add anything further to your appeal application if you forgot to submit a document or wanted to make a further supporting statement. After this, a decision will be made.
  • You will be notified about the outcome of your appeal application via email.

What happens next

The decision made on your appeal application will be final and is not appealable. Once your appeal is assessed, you will be emailed an outcome of upheld, vary or denied.

Upheld

If your appeal is upheld:

the original decision that was made will be reversed and you will either be:

  • successful in your application,
  • put back into the program,
  • successful in your OS-Help application,
  • successful in your grant application, or
  • fully refunded.

Vary

If your appeal is varied:

then there will be specific instructions or conditions in the email sent to you.

Denied

If your appeal is denied:

the original decision made will remain and will not be changed.

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