Appeal an unsuccessful credit application

If your credit application has been declined or rejected or, you did not receive the credit you wanted, you can submit a request to appeal the decision.

If your credit application has been declined or rejected or, you did not receive the credit you wanted, you can submit a request to appeal the decision.

You should submit your application within ten business days from when you received notification your request has been declined or rejected.

Read the University Student Appeals Policy and Procedure for the criteria and process to appeal a credit decision.

Grounds for Appeal

An appeal application will be considered if you can demonstrate there is:

  • evidence that there has been a failure to provide procedural fairness in hearing and/or making a decision on your credit application, or
  • there is new evidence of factors outside your control that impaired your credit application, which:
    • you could not reasonably have been expected to provide at the time the original decision was made, and
    • would have been a significant factor in the original decision.

Before you submit your request

  • We will generally make a decision based on what you write and submit in your appeal application, so you may want to look at How to Build a Strong Appeal Application.
  • You may also want a Student Advocate to assist you or look over your appeal application before applying for an appeal. You can contact a Student Advocate at studentadvocate@csu.edu.au.

How to appeal

Use this word template to assist you in applying for an appeal.

Go to the Student Portal and submit the 'Appeal a Decision' form.

Important things you should know

  • We will assess your appeal application within ten (10) business days after submitting it.
  • You will receive an email when your appeal application is being reviewed.
  • This email will give you five (5) more business days to add anything further to your appeal application if you forgot to submit a document or wanted to make a further supporting statement. After this, a decision will be made.
  • You will be notified about the outcome of your appeal application via email.
  • Late applications will be accepted in exceptional circumstances. To request an extension, email the University Students Appeals Officer at appeals@csu.edu.au before your appeal is due.

What happens next

The decision made on your appeal application will be final and is not appealable. Once your appeal is assessed, you will be emailed an outcome of upheld, vary or denied.

Upheld

If your appeal is upheld:

the original decision that was made will be reversed and your application will be reassessed.

Vary

If your appeal is varied:

then there will be specific instructions or conditions in the email sent to you.

Denied

If your appeal is denied:

the original decision made will remain and will not be changed.

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