Refunds, remission and re-crediting
Fee paying students
To be eligible for a refund of course fees, students must withdraw in writing to the Student Administration Office before the census date each session or term. These dates are listed in the Student Administration Office Information booklet included with your offer of admission into a course.
If you withdrew from a subject due to special circumstances after the census date, you can apply for remission or reimbursement of your subject fees.
- Go to the Student Portal
- Search 'Remission or Reimbursement' and submit the request form
- You can check the status of your request on your Student Portal
If you paid for your subject fees though deleted your subject/s before the census date, see Refund information. The Student Amenities and Services Fee (SSAF) is not refundable.
3 key criteria:
- Your student type - Commonwealth Supported or Fee-Paying;
- Withdrawal from the subject or course took place after census date; and
- You are unable to continue study due to Special Circumstances (as specified in guidelines).
Commonwealth supported students
- Students who deferred all or part of their student contribution through HECS-HELP.
- Students who paid their student contribution upfront to Charles Sturt University.
Fee paying students
- Students who are undergraduate or postgraduate tuition fee paying students.
- Students who deferred all or part of your tuition fees through FEE-HELP.
Special Circumstances are those that are generally considered to be unusual or uncommon, and were not able to be foreseen prior to the Census Date.
You must also be able to demonstrate that the Special Circumstances that apply were:
- beyond your control;
- did not occur, or make their full impact on you until on or after the Census Date;
- made it impracticable for you to successfully complete the requirements for the subject.
You must be able to provide independent supporting documentation to demonstrate these Special Circumstances existed. The Application form contains clear guidelines about what is considered to be suitable supporting documentation.
Assistance with your application
As an overseas student, you and your accompanying family must have Overseas Student Health Cover (OSHC) for the entire duration of your student visa in Australia. OSHC will help you to pay for any medical and hospital care you may need while studying in Australia.
The Australian Department of Home Affairs requires all student visa holders to have purchased Overseas Student Health Cover for the duration of their student visa when they apply for their visa. OSHC provides cover for the costs of:
- Out-of-hospital medical treatment
- In-hospital medical treatment
- Prescription medicines
- Surgically implanted prostheses
- Emergency ambulance transport
The Department of Health regulates OSHC and OSHC providers. Charles Sturt University will assist you in obtaining your OSHC membership to cover your entire period of study. You will see a fee for OSHC on your letter of offer.
A number of providers offer OSHC, however, we recommend you take membership with Allianz Global Assistance, which is the University's provider of choice. Upon arrival at CSU, information on other providers of OSHC will be available from your International Student Liaison Officer in the Division of Student Services.
Allianz Global Assistance Rates
Benefit covered under your Allianz Global Assistance Policy?
Please read your Policy and Members Guide [PDF] for a full description of:
- Eligibility and periods of cover
- Benefits Payable
- Services not covered
- General Exclusions
- Waiting periods for pre-existing conditions
Allianz Global Assistance developed Australia's first direct billing network for the OSHC market to provide you with an 'instant' claiming option involving minimal out-of-pocket- expenses. Allianz Global Assistance has direct billing agreements with a growing network of more than 400 medical providers nationally. At these centres, you are able to present your membership card and valid photo ID to have your claim submitted directly to Allianz Global Assistance for payment.
In many cases, you will be bulk billed and charged the same as the Medicare Benefits Schedule (MBS) fee. This means you have no out-of-pocket medical expenses and no claim form to fill in.
Where a medical provider charges more than the MBS rate, you will receive an invoice for this non-claimable amount only. This is referred to as the co-payment or gap fee, which is not covered under OSHC.
A full list of our direct billing providers is available for you to easily access from the OSHC website.
Contact the Allianz Global Assistance
To contact our dedicated OSHC members team head to:
Wagga Wagga NSW 2678
Phone: 13 6742
Postal: Allianz Global Assistance OSHC, Locked Bag 3001, Toowong, QLD, 4066
or access our contact form via our website