Technical support

Get the support you need on the day of your exams. Troubleshoot your issue below or call our dedicated hotline.

If you do experience any technical issues, there’s no need to panic. Here’s what you should do:

Step 1

Find a solution to your issue below

Use the information below to troubleshoot your problem.

Step 2

Contact Student Central

If you can’t find a solution below, call Student Central on 1800 275 278. Listen out for the online exams support option.

General technology issues

  • How do I access my exam?

    For all exam types, you will access your exam via the exam link in the left-hand navigation menu in your Interact2 subject site.

    The link will be titled as one of the following:

    • Online Exam
    • Online Invigilated Exam
    • Online Practical Exam
    • Online Take Home Exam

    For supplementary (SX) or additional (AE) examinations, your exam will be accessed via an Interact2 organisation site. A link to the organisation site will be available on your personal exam timetable. You can also access via the organisations section in Interact2 by clicking on the 'Organisations' tab in the banner.

  • Where do I access my personalised exam timetable?

    Your personalised exam table is available from this link. All exams will be held in Australian Eastern Daylight Time (AEDT).

    For issues relating to your timetable, for example, one of your subjects is not displaying, please contact the exams team or call 6338 6222.

  • My internet is slow or I’m experiencing a complete network outage

    If you experience this error during your exams, here’s what you need to do:

    1. Confirm you are experiencing a network connection issue. Open another website such as Google News. If this webpage does not load, then your internet is down.
    2. Try toggling your internet from another network. You can hotspot your computer using your mobile data.

    You will need to provide reasonable evidence of this outage to your Subject Coordinator. Evidence may include a notification from a network provider, screenshots of error or photos of your modem.

  • My computer has frozen

    Try restarting your computer. You will be able to access the link to your exam via Interact2 once your computer has rebooted.

    All students have been allocated at least a 15 minute technology time allowance. You can use this time if you need to restart your computer.

  • I had an unexpected disturbance during my invigilated exam

    If your phone rang, someone knocked at the door or a young child or animal required immediate attention, you must report this incident to the exams team.

    Please send us an email outlining what happened.

  • My computer automatically updated part-way through my exam

    You should be able to delay an automatic update on your computer until you complete your exam.

    If this is unavoidable, you’ll be able to access your exam again, via the link in your Interact2 website.

    All students have been allocated at least a 15 minute technology time allowance. You can use this time if you need to restart your computer.

  • I have an invigilated exam and I can’t get in the Zoom room

    You need to be logged in with your CSU email address to be accepted into zoom rooms for invigilated exams. Make sure you have logged in with your CSU student email address.

Interact2

  • My exam is displaying incorrectly/I can’t use a particular function of my exam system

      Browser issues can cause the exam to display incorrectly, or reduces the available functionality.

      Make sure you are using the latest version of Google Chrome, as this is the only supported browser for Interact2 exams.

      You will be able to sit a practice exam prior to your exam day to make sure your browser is compatible for your exam.

  • My exam is unavailable or not loading

    If your exam is unavailable or not loading, check the following:

    • All exams will be held in Australian Eastern Daylight Time (AEDT). Check the exam date and time in your personal exam timetable.
    • Check that your browser is compatible. We recommend Google Chrome.
    • Ensure that you are using a desktop or laptop. Your exams are not supported on phones or tablets.
    • Check that you have disabled any pop-up blockers. Pop-up blockers prevent the exam window from launching.

    Once you login to your Interact2 subject site, you will see an option on the left-hand side of your screen that will take you to your online exam page. Before your exam is scheduled to start, a link will appear on this page. You may have to refresh this page.

  • I cannot access my exam (SX/AE)

    You will need to access this exam from the Interact2 Org site, not your personal Interact2 subject site. The link to the Interact2 Org site can be found on your exam timetable. If this link does not appear, please contact the exams team.

    If the link is available but appears to be broken, or for some reason, you still cannot access the exam, please contact DIT.

  • Interact2 is unavailable

    If your Interact2 subject site is not responsive, please contact DIT.

  • I can’t login to my Interact2

    Your password may be incorrect. Please reset your password.

    If you still can’t login, you may need to clear your cache or try using a different internet browser.

    If you are still having issues, please contact DIT.

  • I am late to my exam

      So long as the exam is still available via the link in your Interact2 Subject Site, you can start the exam. If your link is not available, please contact your Subject Coordinator.

      If you are late, you should also send an email to your Subject Coordinator to let them know why you were late to your exam.

  • Can I take a practice exam so that I know my computer setup is compatible with Interact2?

    Yes. You can sit a practice exam in your Interact2 Subject Site to check your computer functionality and compatibility with Interact2 Test Centre.

    Make sure you are using the latest version of Google Chrome, as this is the only supported browser for Interact2 exams.

  • I can’t see the link for my online exam on my Interact2 site yet. When will it appear?

    Once you login to your Interact2 subject site, you will see an option on the left-hand side of your screen that will take you to your online exam page. Before your exam is scheduled to start, a link will appear on this page. You may have to refresh this page.

Cadmus

  • The link from my Interact2 site to my Cadmus exam is not working

      Refresh your webpage. If the link in your i2 site is still not working, contact your Lecturer so that they can update the link.

  • My Cadmus exam is not working
    1. Check that you are using the latest version of Chrome web browser.
    2. You must use a laptop or desktop computer to sit this exam.
    3. Refresh your webpage.
    4. If your Cadmus exam is still not working, contact Student Central and select the online exams option.

EASTS

  • EASTS is not working and I can't submit assignment

      If you cannot submit your assignment via EASTS, please call Student Central on 1800 275 278. Listen out for the online exams support option. You should also email a copy of your exam to your subject coordinator

  • There is no EASTS submission link for my exam

    EASTS can be accessed here. If there is no submission point for your exam, please call Student Central on 1800 275 278. Listen out for the online exams support option.

  • I have submitted my EASTS assessment but didn't get an email

    EASTS may be experiencing email congestion, meaning that you might not get a confirmation email straight away.

    However, you should have received a successfully submitted notification following the completion of your exam.

    If you did not receive this notification, please email EASTS and let them know that you submitted your assignment but did not receive a notification.

  • I cannot submit to EASTS on time. What should I do?

    If, for example:

    • EASTS is down
    • You tried to submit the wrong file type
    • Your scanner has failed
    • The file is taking a long time to upload

    Keep trying to submit your exam and wait for EASTS to come back online. If this is taking too long, send your Subject Coordinator an email with your exam attached, explaining that you are experiencing issues. Make sure the full exam response file is uploaded to EASTS.

    Late submissions may be penalised. However, the Subject Coordinator may waive the penalty if you gave a clear explanation as soon as you were able to, and the situation was outside of your control.

Turnitin

  • Turnitin is not working, I can't submit my take-home exam

      Follow these instructions to submit your take-home exam via Turnitin.

      If you still cannot submit your take-home exam, please contact Student Central on 1800 275 278. Listen out for the online exams support option.

      If they cannot help you to re-submit your take-home exam, please send an email to your Subject Coordinator with your exam response file and an explanation of what went wrong.

  • Turnitin will not accept my file

    Turnitin will not accept files that contain scans of files or multiple images.

    Send an email to your Subject Coordinator with your exam response file and an explanation of what went wrong.

Masters of Information Technology Students (ProctorU)

If you are experiencing any issues with ProctorU, please contact your school.

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