Student counselling

We provide free and confidential counselling to students with a goal of helping you to increase your sense of wellbeing and achieve academic success.

Being a student presents a unique set of expectations and experiences that can have an impact on your wellbeing. If you are struggling with a personal, emotional or mental health difficulty, which is impacting your studies, you can access our services.

Students often speak to a counsellor when they want to talk about adjusting to university, coping with homesickness, managing study pressures, reducing stress, overcoming procrastination, managing health issues, dealing with relationship or family problems.

Accessing counselling support - COVID-19 update

In light of COVID-19, and to prioritise your safety and wellbeing, we have transitioned our counselling services to the following options

  • Skype appointments
  • Phone appointments
  • Our hours are: 9am to 5pm Monday to Friday.
  • You can make an appointment with one of our counsellors by calling or texting 0448 860 385.
  • Your counsellor may discuss a referral to appropriate services or practitioners off-campus if long-term counselling or specialist services are required.

More information/support relating to COVID-19

Charles Sturt official updates

For up to date information on how Charles Sturt University is actively responding to the developing COVID-19 situation.

Lifeline mental health and wellbeing tips

Lifeline offers all Australians telephone, text and web chat services to anyone who may be feeling afraid, worried, anxious or overwhelmed by the constantly changing alerts and media coverage regarding the spread of COVID-19.

Headspace advice for stress

Headspace provides services and support for young people affected by stress related to COVID-19.

Practical mental health skills

Head to Health online and phone support for mental health describe practical psychological skills to help you and your loved ones cope with anxiety and worry about infectious diseases.

Reassuring children

The Black Dog Institute provides helpful tips and strategies to reduce COVID-19 related anxiety in children and explains how to support their wellbeing during this time.

What to expect when talking with a Counsellor

  • Why see a counsellor

    You or a friend may want to speak to us if you are experiencing:

    • difficulties adjusting to university life, including homesickness
    • exam stress and/or difficulties managing your time and priorities
    • stress, irritability or anger
    • mild to moderate mental health issues, including anxiety and depression
    • difficulties with family and relationship issues
    • grief or loss
    • alcohol and drug issues
    • sexuality and gender identity questions
    • anything which impacts upon your life or general well-being.
  • What happens in counselling

    Counselling is:

    • voluntary
    • confidential within ethical and legal constraints
    • independent of Faculty and other university staff
    • non-judgemental.

    Counselling is not:

    • an indication you are ‘crazy’, ‘weak’, or ‘stupid’
    • two friends chatting
    • a means of discipline or punishment
    • telling you what you should or shouldn’t do.

    What happens in appointments

    • Appointments last for 50 minutes.
    • First appointment: Confidentiality is discussed and we spend time getting to know you. We may ask about how you are coping with university life, what your family and friends are like, and what feelings and thoughts you have been experiencing. This is to help work out the best solution for you.
    • Repeat Appointments: You can speak to us just once or a few times. Time between appointments is generally 1-2 weeks. This will allow you to try the strategies discussed with you.
    • Referrals: We may suggest that you see a doctor, a dietician, or another service or counsellor in town. We will try to recommend free or low-cost services.
    • Remember, these are your appointments so ask or tell us anything that is on your mind!

    While you are waiting for your appointment

    There maybe short delays when trying to book an appointment with the counselling service. While you are waiting for your appointment and require urgent assistance please contact alternative National Support Services.

  • What is Skype counselling

    Skype video counselling is a convenient alternative to traditional face-to-face counselling. Skype counselling allows you to build a professional therapeutic relationship with your counsellor. It allows your counsellor to see you and listen intently to your concerns or worries, and for you to see how your counsellor is responding to you.

    Skype Counselling is becoming an increasingly popular way for any student to connect with our experienced counsellors, especially in this ever changing fast paced society. It can be a convenient option as you don’t need to go into the counselling service, and you may feel more comfortable in the privacy of your own home.

    A Skype appointment is usually booked for one hour. Your counsellor will talk with you at the beginning of your first appointment about what will happen if you disconnect or there are technical issues. We recommend you find a private place where you will not be overheard to ensure your counselling session is private and confidential.

    In light of COVID-19, and to prioritise your safety and wellbeing, we have transitioned our counselling service to phone and Skype counselling.

  • What is Phone counselling

    Phone counselling is is a convenient alternative to traditional face-to-face counselling. it is beneficial because it enables you to connect with your counsellor wherever you are.  It can be a convenient option as you don’t need to go into the counselling service, and you may feel more comfortable in the privacy of your own home.

    A phone appointment is usually booked for one hour. Your counsellor will talk with you at the beginning of your first appointment about what will happen if you disconnect or there are technical issues. We recommend you find a private place where you will not be overheard to ensure your counselling session is private and confidential.

    In light of COVID-19, and to prioritise your safety and wellbeing, we have transitioned our counselling service to phone and Skype counselling.

  • Confidentiality

    We will ask you about personal and health information to allow us to provide you counselling services and ongoing support. We will keep your information private, except for a few circumstances.

    See more

  • Support for Special Consideration

    You will need documentation to apply for special consideration. We can only provide it if you either:

    1. are already a client of the Student Counselling Service and are working with us to achieve your personal and academic goals. You are required to have spoken to us more than once.
    2. have not had prior contact with us but you have experienced a serious, recent event or incident.

    If we are unable to provide documentation, a registered medical practitioner or counsellor external to the University who is aware of your circumstances may be able to. They will have to complete the Charles Sturt Medical Certificate.

    How to apply for Special Consideration

  • Counselling for online students

    If you live elsewhere in Australia or overseas, you can make an appointment via phone or Skype (webcam).

Other services

Crisis Counselling

If you or a friend are in danger or struggling to keep safe, have a look at crisis contacts to get help 24/7.

ADPP

Counselling services for students enrolled in the Associate Degree Policing Studies - Goulburn.

Feedback on the counselling service

There are two ways you can provide feedback.

Manager, Student Counselling and Safer Communities

Melinda Green

Phone: 0419 496 304
Email: mabdulrahim@csu.edu.au
Location: Wagga

Mental health resources

MindSpot

MindSpot

MindSpot is a free service for Australian adults who are experiencing difficulties with anxiety, stress, depression and low mood.

Black Dog Institute

Black Dog Institute

The Black Dog Institute provides support for suicide prevention, digital innovation, lived experience, youth and workplace mental health.

Headspace

Headspace

Headspace provides tailored and holistic mental health support to 12 - 25 year olds.

1800Respect

1800Respect

1800RESPECT is the national sexual assault, domestic and family violence counselling service.

Other resources

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