Student counselling

The counselling service staff are friendly, qualified and approachable social workers and psychologists.

Our team are available to support you during your studies at Charles Sturt.

What to expect when talking with a Counsellor

  • Why see a counsellor

    You or a friend may want to see us if you are experiencing:

    • difficulties adjusting to university life, including homesickness
    • exam stress and/or difficulties managing your time and priorities
    • stress, irritability or anger
    • mild to moderate mental health issues, including anxiety and depression
    • difficulties with family and relationship issues
    • grief or loss
    • alcohol and drug issues
    • sexuality and gender identity questions
    • anything which impacts upon your life or general well-being.
  • What happens in counselling

    Counselling is:

    • voluntary
    • confidential within ethical and legal constraints
    • independent of Faculty and other university staff
    • non-judgemental.

    Counselling is not:

    • an indication you are ‘crazy’, ‘weak’, or ‘stupid’
    • two friends chatting
    • a means of discipline or punishment
    • telling you what you should or shouldn’t do.

    What happens in appointments

    • Appointments last for 50 minutes.
    • First appointment: Confidentiality is discussed and we spend time getting to know you. We may ask about how you are coping with university life, what your family and friends are like, and what feelings and thoughts you have been experiencing. This is to help work out the best solution for you.
    • Repeat Appointments: You can attend just once or come back a few times. Time between appointments is generally 1-2 weeks. This will allow you to try the strategies discussed with you.
    • Referrals: We may suggest that you see a doctor, a dietician, or another service or counsellor in town. We will try to recommend free or low-cost services.
    • Remember, these are your appointments so ask or tell us anything that is on your mind!

    While you are waiting for your appointment

    There maybe short delays when trying to book an appointment with the counselling service. While you are waiting for your appointment and require urgent assistance please contact alternative National Support Services.

  • Confidentiality

    We will keep your information private, except for a few circumstances. We do not tell lecturers, parents or partners that you have visited our service. However, under any of the following conditions, we are required by law to disclose sensitive information:

    • imminent harm to self
    • danger to/from others
    • child welfare concerns
    • subpoena or court order
    • commitment of a major criminal offence.
  • Support for Special Consideration

    You will need documentation to apply for special consideration. We can only provide it if you either:

    1. are already a client of the Student Counselling Service and are working with us to achieve your personal and academic goals. You are required to have seen us more than once.
    2. have not had prior contact with us but you have experienced a serious, recent event or incident.

    If we are unable to provide documentation, a registered medical practitioner or counsellor external to the University who is aware of your circumstances may be able to. They will have to complete the Charles Sturt Medical Certificate.

    How to apply for Special Consideration

  • Counselling for online students

    You can make an appointment to see us in person if you live near a CSU Campus

    If you live elsewhere in Australia or overseas, you can make an appointment via phone or Skype (web-cam) or sign up for email counselling.

Meet the counsellors

We're all qualified psychologists and counsellors with different experiences to help you.

Crisis Counselling

If you or a friend are in danger or struggling to keep safe, have a look at crisis contacts to get help 24/7.


Counselling services for students enrolled in the Associate Degree Policing Studies - Goulburn.

Things you should know about counselling

If you're new to counselling, find out what you should know about using our service.

Feedback on the counselling service

Director of Student Safety and Wellbeing

Kim Copeland - Email:

University Ombudsman

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