Lockouts and lost keys

It can happen to the best of us. If you find yourself locked out of your room or missing your keys, a staff member will be available to open the door and let you in.

If you're locked out:

  • Monday to Friday, 9 am- 5 pm: call into the Residence Life office to get a lockout key or card.
  • After hours, weekends or public holidays: call 1800 931 633 (campus security) for lockout assistance.
    Each student is allowed two, after-hours, free-of-charge lockouts per calendar year outside the hours of 9am to 5pm weekdays (excluding public holidays).

If you need help for a third after-hours lockout during the academic year, and for each lockout thereafter, a $50 fee will be charged to your student account.

If you're provided with a lockout key or card, you will be charged $10 for every day it has not been returned to the Res Life office.

You'll need photo ID to get help with a lockout.


Late Return of Lockout Key/Card (for every 24hrs late) $10
Non-return of key tag $10
Lost Lockout Card $25
Lost or unreturned Room Key $300
After-hours Room Lockout Charge (first two lockouts free; a charge will apply for each additional lockout starting with your third lockout) $5

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