Lockouts and lost keys

It can happen to the best of us. If you find yourself locked out of your room or missing your keys, a staff member will be available to open the door and let you in.

Here's what to do if you're locked out:

  • Monday to Friday, 9am–5pm: call into the Residence Life office to get a lockout key or card.
  • After hours, weekends or public holidays: call 1800 931 633 (campus security) for lockout assistance.

You'll need photo ID to get help with a lockout.


Each student is allowed two after-hours lockouts per year free-of-charge (excluding public holidays).

For any further after-hours lockouts during the academic year, a $50 fee will be charged to your student account.

If you're provided with a lockout key or card, you'll be charged $10 for every day it has not been returned to the Res Life office.

All fees related to lockouts and lost keys are detailed in the following table.

Late return of lockout key/card (for every 24hrs late) $10
Non-return of key tag $10
Lost lockout card $25
Lost or unreturned room key $300
After-hours room lockout charge (first two lockouts free; a charge will apply any further lockouts) $5