Frequently Asked Questions

General information about my Charles Sturt Card

A Charles Sturt Card is a plastic identity card which includes a photograph, Mifare electronic chip and magnetic strip. The card enables authorised users to access a number of services within Charles Sturt.

The following information is stored on your Charles Sturt Card: Student number, Unilinc barcode number, Unicard number, Cardax (building access) number and your name. The Unicard system also stores the serial number of your Mifare card.

All the data stored within your card is encrypted and cannot be unlocked without using special electronic keys.

You should immediately log into the Charles Sturt Card Holder Portal (link at left) and lock your Charles Sturt Card. This will place a hold on your card in terms of Unicard systems and Building Access. If you decide that the card cannot be found then you need to follow the instructions below for replacement cards.

The Library will allow loans on presentation of another form of photo ID - driver's license, or proof of enrolment.

The cost of a replacement card is $25. There will be no charge if a police report is submitted which confirms the theft of your purse or wallet or if you change your name and support this with official documentation.

Your Charles Sturt Card can be used on any Charles Sturt campus. Not all services are available on every campus. All student cards have been configured to permit access to all Charles Sturt 24 hour computer labs located at Albury-Wodonga, Bathurst, Orange and Wagga Wagga campuses.

Other Tertiary Institutions may allow privileges (such as library access) based on presentation of your Charles Sturt Card.

Yes, however it will cost $25 for a replacement card.

Charles Sturt Cards do not have an expiry date printed on the card.

Instead, University electronic systems will maintain your access to services based on your enrolment, if you are a student, or your ongoing association with Charles Sturt for other card types.

If an outside organisation requires you to demonstrate that you are a current student then you should print off a statement of enrolment using the Charles Sturt Online Student Banner system.

My Charles Sturt Card for financial transactions


You can set or change your PIN through the Set or Change My PIN link on the Student Portal. You will need your University username and password for access. You must set a PIN to ensure your Charles Sturt Card Account is secure in the event that you lose your Charles Sturt Card. You must not disclose your PIN to anyone.

If you have forgotten your PIN, you can set a new PIN through the Set or Change My PIN link on the Student Portal. You will need your University username and password for access.

If your balance seems different to what you expect, log into the Charles Sturt Card Holder Portal, and you will be able to look at recent transactions on your card. Keep in mind that some transactions such as BPay add value transactions take some time to process through banking systems to reach your account. For more details on this see our Web Payments page.

If you can still believe there is a discrepancy in your account, please speak to Student Central and they can address this issue.

The Library has no provision to do photocopying for patrons without their Charles Sturt Card.

Current services that can be accessed immediately include access to the 24 hour Computer Labs, use in the Charles Sturt student residences dining rooms (Residential students only) and the photocopiers within the Libraries.

Return your card to Student Central for checking. If the card is faulty it will need to be replaced.

My Charles Sturt Card as an identity card

New students will receive their Charles Sturt Card soon after accepting their offer of admission to a Charles Sturt course.

Contact Student Central on your campus for assistance.

Old cards should be destroyed once your new card has been received and you have confirmed it works with systems that you currently have access to.

If your current card allows you building access in addition to the 24 hour Computer Labs then you should retain your old card until you are certain that the new card provides the same access.

Your Charles Sturt Card is not a proof of age card and cannot be used for this purpose.

My Charles Sturt Card as a building access card

Firstly, you should ensure that your card has been to a Charles Sturt Card Hotspot. Charles Sturt Cards must be scanned at a hotspot every 30 days to ensure all of your building access remains current.

If your card still does not allow access to buildings, contact Facilities Management on your campus to ensure you have the access levels you expect.

Finally, return with your card to Student Central for checking. If the card is damaged, it will need to be replaced.

Building and room access is controlled by the occupants or managers of the buildings.

If you need access to a facility controlled by your school (eg a science lab), speak to the administration staff in your school. If you need access to a residential area (eg laundry), contact Residence Life on your campus.

Staff needing access should speak to administration staff in your division.

Partners should request access from your administrative staff.

Contractors will need to organise access with the Facilities Management staff who organise your work orders.