How to cancel your accommodation

Please follow the steps below carefully to cancel your room on campus. The process is different depending on whether or not you've already moved in.

Full-time resident cancellations

Step 1

Check charges

Before you cancel your accommodation, please be aware that:

  • When cancelling your room after you have moved in, you will still be charged fees for the entire session.
  • The Room Cancellation Fee of $500 may also apply as detailed in the Residential Agreement.
  • You are urged to consider your options carefully.
  • If you aren’t sure of the charges that will apply, or if you have questions, please call into the Residence Life office for advice before you cancel you accommodation.

For detailed information on Room Cancellations and the associated costs of cancelling your room please see the Residential Agreement [PDF] and Cancellation Guidelines [PDF]. Residential Coordinators on each campus are available to assist you in the supply of information when making the decision to cancel. (see step 4)

  • If you have already moved in, proceed to step 2.
  • If you have not moved in, you can cancel now.
Booking type Cancellation fee
Full time resident $500
Intensive (residential) school stay $50

Step 2

Inform us of your room cancellation and provide notice

Currently living on campus

If you have moved into your room and are living on campus.

You are still liable to pay the accommodation charges for the current Session. Students cancelling or deferring their course may qualify for an exemption. For detailed information on Room Cancellations, please see the Residential Agreement [PDF].

Submit your Notice to Cancel or Vacate Room*

* Once you have completed this online form, please continue to Step 3.

Step 3

Check for room cancellation receipt

Once you have submitted the online form, you will receive a receipt email with the details that you submitted. You should receive a copy of this email within 24 hours of submitting the form. If you do not receive the email, please try submitting again or contact Student Central.

Step 4

Attend Residences Office for exit interview

Once you have decided to cancel and vacate your room and submitted the online form you are then required to meet with the residential operations staff on your campus who will conduct an exit interview with you. This interview should take five - ten minutes and will include a list of instructions identifying what is required of you when clearing/vacating your room.

You must meet with the residential operations staff at a minimum of 3 work-days prior to your departure. You will find these staff at the following locations:

Albury Wodonga

Emily Boyle - Phone: 02 6051 9415
Location: Building: 672


Justine Booth - Phone: 02 6338 6985
Location - Building: 1413, Residence Life Office


Terri-Lee Duffy - Phone: 02 6365 7870
Location - Dubbo


Terri-Lee Duffy - Phone: 02 6365 7870
Location - Building: 1001

Port Macquarie

Meredith Gibson - Phone: 02 6582 9430
Location - Residence Life, Port Macquarie

Wagga Wagga

Kath McLennan - Phone: 02 6933 4979
Travis Cohalan - Phone: 02 6933 4983
Location - Building: 452, Residence Life Office

Step 5

On the day you vacate

On the day that you vacate your room, follow the instructions as outlined for you at your exit interview; this includes the return of your room key.

Note: on the day of your intended departure, a Charles Sturt University staff member will conduct a room inspection. More information about this room inspection will be provided at your exit interview.

Step 6

Pay any outstanding charges or update bank account details for refund

Once you have vacated your room and a room inspection has taken place, applicable charges and/or adjustments will be applied to your student account. Please check your student account and pay any outstanding charges accordingly.

If you are expecting a refund due to payments made in advance for future accommodation charges, you must enter or update your Australian bank account details with us so payment can be made promptly.

More information about refunds on the Division of Finance website

Please see our policies and guidelines for further information on booking changes, alteration, departure and cancellation.

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