Known Issues & Troubleshooting

Access issues can occur due to various integration glitches. Before logging an IT Service Desk Request, please verify that you are experiencing an integration issue by checking the following five (5) things:

1. Has the session been released to the SOT yet?
2. Are you in the right dashboard?
3. Do you have the correct session selected in the Session filter?
4. Is your name listed under the correct role when you view the Outline via the SOT Search?
5. Is your offering excluded from the SOT?

1. Has the session been released to the SOT yet?

   Check Timeline & Anticipated Dates to find which sessions are included in each release.

2. Are you in the right dashboard?

   You will not be able to action your Outline from the incorrect Dashboard or Search. Outlines must also have the correct status for your role to action them. Click the correct left hand menu item:

   1. Authoring dashboard for Authors
   2. Quality Assuring dashboard for QAOs; plus the HOS/Support HOS to QA varied Outlines
   3. Tracking dashboard for Heads of School and Support HOS
3. Do you have the correct session selected in the Session filter?

   Session/s are selectable from the dropdown menu on the top right hand side of your Dashboard.

4. Is your name listed under the correct role when you view the Outline via the SOT Search?

   If you have the correct Dashboard and Session selected and still cannot find your Outline, use the SOT Search to see if your name is listed under the correct role:

   1. If your name is not listed, please ask your Faculty Subjects Team to add you via ACSES.
   2. If your name is listed in the correct role, there is likely an integration issue so please log an IT Service Desk Request.
5. Is your offering excluded from the SOT?

If you cannot find the Outline via Search, please see Offering types excluded from the SOT. You may need to check the SAL and/or CASIMS then follow up with your Faculty Subjects Team if there appears to be an error.

Be aware that an IT Service Desk Request is required to push offerings into the SOT after a ‘No Subject Outline’ tag is removed from the CASIMS Subject Profile.

The SOT handles some CASIMS Learning Outcome formatting quirks - but not all. Your Faculty Subjects Team is able to correct the format. However, please email subjectoutlines@csu.edu.au if you encounter issues after:

1. the obvious issues have been corrected; and
2. a Data Refresh has been run on your Outline/s.

The ‘remove’ button on the editor’s option to ‘Insert PDF Landscape Page’ is not functional. Please use backspace on your keyboard to remove the landscape orientation from the selected content.

Firefox recommended if authoring formula.

Also see information on using special characters for an Assessment Item ‘Task’.

Overseas users of date format MM/DD/YYYY will experience issues picking Due Dates in Assessment Items. See FAQ.

If floating toolbar is unpinned, the editor sticky toolbar does not display against the top of the screen.