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Welcome to Interact2 Help and Support!

Interact2, with Blackboard Learn as its core component, is the integrated web-based learning environment at CSU. Interact2 brings together a range of technologies that support learning, teaching and collaboration across the university.

The Interact2 Help and Support site is broken down into four sections:

1. Home: What's new, mobile assistance, glossary, FAQs and accessibility;
2. New to Interact: How to access, personal settings, browser support and accessibility.
3. Students: This will direct you to the student portal for student related help.
4. Teaching and Professional Staff: Help and support for faculty and CSU staff has further headings related to how you might use Interact2:
   • Find your way around: Navigating a site;
   • Interact with students: Tools to communicate and collaborate with students;
   • Setup sites: User management, notifications, calendar, and student preview;
   • Site content: Creating, reusing, releasing content, content collection;
   • Assessment: Subject Outline, EASTS, ePortfolio, Grading assessments online, Norfolk, Self and Peer Assessment, Turnitin;
   • Test, pools and surveys: Creating and managing tests, pools and surveys;
   • Grade Centre: Navigating, customising, managing and reporting;
   • Analytics & Performance: Achievements, site analytics, course reports, performance dashboard, retention centre and tasks.

Please select one of the options in the left hand menu.

Guides and Blackboard Learn Official Help

A range of help and support relating to Interact2 can be found both internally at CSU and via the Blackboard website.

If you require assistance with Interact2, we recommend the following options:

Students

• Self Help: Work through the contents of this site under the Students section.
• Ask CSU: CSU-specific help is available via Student Central's Ask CSU Hot Articles webpage which provides answers to frequently asked questions relating to Interact2. Use the Search function to locate CSU-specific information for Interact2.
• Video guides: A selection of short videos of common tasks in Blackboard. You can browse the complete set of Blackboard video guides at the Blackboard On-Demand Learning Centre.
• Blackboard official help: A mixture of user guides and video help for students.
• Student Central: Students can obtain further assistance from Student Central.

Faculty and CSU Staff

• Self Help: Work through the contents of this site under the Faculty and CSU Staff section.
• Video guides: A selection of short videos of common tasks in Blackboard. You can browse the complete set of Blackboard video guides at the Blackboard On-Demand Learning Centre.
• Blackboard official help: A mixture of user guides and video help to assist you which is utilised in many sections of the Interact2 Help and Support site, but full access is at Blackboard Learn Help - Instructor.
• DIT Service Desk: For technical issues not related to Learning and Teaching, you can obtain further assistance from DIT via the DIT Service Desk.

Further information

• Interact2 is available for anyone with a CSU login at https://interact2.csu.edu.au. Use your CSU username and password.