Known Issues

Users are encouraged to familiarise themselves with 'Known Issues' described on this page. These issues needn't be reported, as DIT and DLT are already aware of them.


After creating an Announcement with the option to “Send Immediately” the Blackboard system can potentially resend the notification email to the creator of the announcement multiple times over a period of time. The repeated announcement emails are not sent to students.

Blackboard have acknowledged this as a known issue and do not have an ETA when this software bug will be fixed.

April 2024

Interact2 links are URLs that start with

When sending Interact2 links, or attached items such as files and images in announcements, the email recipient may not be able to open or view these items. Please review the following information in regards to sending announcements.:

  • Posting an announcement with an attached file (via Insert File), with the 'send copy immediately' option checked will provide the user with a valid link to access the resource, however, the user will need to be already logged into Interact2 to be able to access the resource. This access can be worked around by changing the permissions of the file resource located in the Content Collection.
  • Posting an announcement with an embedded image (via Insert Image) will not appear in the recipient's email as their email client (including some web-based email clients) is not able to access Interact2 resources. This access can be worked around by changing the permissions of the file resource located in the Content Collection.

Please note that changing the file permissions will allow anyone from outside the University to view the resource if they have access to the link. To change the file permissions:

  1. Navigate to the file resource in the Content Collection
  2. On the file options, select 'Permissions'
  3. Click on the 'Permit Anyone' button
  4. Default will be Read Access (leave as default)
  5. Submit

June 2023

For more information about sending announcements, and the options available, please review the documentation on Announcements.

Duplicate Email Sent To Users When Sending To More Than 100 Users

Observed Behaviour:

Emails sent from the Announcements tool or the Send Email tool in courses may be sent to users twice.


Currently no workaround

June 2023

CSU Replay (Panopto)

New sites are using the CSU Replay folders and configurations created from an earlier site.

This known issue is only related to new sites that have used Course/Organisation Copy to carry over information from an existing site using CSU Replay. If using Export/Import, the issue will not occur.

When using CSU Replay in a site for the first time, a message will appear indicating that the site is not provisioned and that it needs to be set up. Upon configuring, the site will provision, and a new folder dedicated to the site will be created (with the option to use other folders if desired).

When this issue occurs (after a course/organisation copy), the new site will not provide the opportunity to set up a new instance in CSU Replay. Instead, it will be pointing back to the folder created from the past site.

The workaround to be used (which will affect the available statistics) is to rename the resource folder to that of the current subject site. Be sure that the session code, for example, 201760 is updated to the correct session. This will avoid the folder and its videos from being removed under CSU Replay's Retention Policy.

Status: Fixed in the next CSU Replay (Panopto) update

June 2019

Further help

The official help site for CSU Replay (Panopto) can be found using the following link:

CSU Replay help and documentation.


The dashboard does not display subjects you are enrolled in

This issue can possibly arise if a staff member is enrolled in more than 99 Interact2 subject sites.

When "Group By Term" is enabled in the "My Subject" module in the Interact2 Dashboard the term is not displayed. This is a known Blackboard issue that can happen if you are enrolled in more than 99 subjects.

Eg. 202060 term is selected but not displayed:

202060 Term Selected

202060 Term Selected

Expected to be fixed in a future release

June 2023


Overall Summary of User Activity Report Does not Show Wiki Tool Hits

The Overall Summary of User Activity Report in courses does not display hits for the Wiki tool

Expected to be fixed in a future release

June 2023

Mobile Devices

Blackboard mobile app

There have been minor issues with the Blackboard mobile app. If staff or students are experiencing any issues it is recommended the app be uninstalled and then reinstalled.

Apple iPhone - iOS 13 Issues

With the release of iOS 13 Blackboard has identified multiple issues in both the Blackboard and Blackboard Instructor Apps related to:

  • Errors when saving and submitting of assessments that contain files from cloud storage
  • Incomplete display of content from system announcements

To resolve these issues Apple has expedited delivery of iOS 13.1 from September 30th to September 24th.

At this time, we do not recommend that users update to iOS 13 until iOS 13.1 is generally available to the public on September 24th, 2019

Resolution: Update your iPhone to iOS 13.1 and make sure you have the latest version of the Blackboard apps installed.

September 2019

Hiding sites in the mobile app will remove the site name on the Dashboard

When hiding Subject, Course, or Organisation sites in the mobile app, it will also impact your site listing when viewing using your web browser. The Subject, Course, or Organisation site name will be hidden from your site listing; only the Site ID will be displayed, e.g. S-ITC105_201890_W_D.

May 2020

Site Management and Global Navigation

Menu reordering via drag and drop fails

When changing the order of a menu item via drag and drop the menu item changes to a different position when the page is refreshed.

Workaround: make an order change via the Keyboard Reordering button (highlighted below). You only have to move one item once and you can then use drag and drop to reorder again.

Keyboard Reordering

June 2023

Student Preview - Zoom

Can't return to Interact2 site once the Zoom link has been clicked in Student Preview mode

When an Interact2 site has a link to the Zoom tool and it's viewed  in Student Preview mode there's no way of getting back to viewing the subject site as the bread crumb navigation at the top is hidden.

This only occurs in Student Preview mode, this does not affect students and staff during normal use of Interact2.

Zoom Student Preview

Zoom Student Preview

June 2023

Table of Contents

Double scroll bar

Double scroll bar appears when using module table of contents list

Double Scroll Bar

No known workaround at the moment.

Issue is being investigated

June 2023

Tests, Surveys, and Pools

Students get kicked out of Tests

Please be advised that this entry is not related to a system issue, but instead, is to highlight the general cause of these occurrences.

An elevated number of instances will be reported whenever the 'Force Completion' option is used from the test options. This option will force the test participant to complete the test in one sitting. Working as designed; If a test participant leaves the test area for any reason, the test attempt will end, and they will not be able to resume their test.

If exiting via the browser, a warning will be presented to the participant confirming their intention to leave or reload the test.

Incidences may occur when a participant: closes their browser, navigates away from the test, refreshes/reloads the test page, experiences a computer crash, experiences Internet (inc. Wi-Fi ®) issues, etc.


  • Avoid using Force Completion where possible. Then, if a participant experiences issues, they will be able to re-enter the test and resume.
  • Ensure that a test-run is conducted of the assessment when deploying (Student Preview can be used). This is to ensure that there are no issues in the test that may encourage a participant to reload/refresh the test page.

It will be at the Subject Coordinators discretion whether, or not, the participant is allowed to re-take the assessment.

June 2023

Formatting Issues in Edit Test Options with Help Disabled

On the Edit Test Options screen, if the Help is turned off, the Test Presentation section setting 'Prohibit Backtracking' moves up to share the line with 'One at a Time' option, making it difficult to tell which checkbox goes with what setting.

Expected Behaviour:
Prohibit Backtracking is below One at a Time


Observed Behaviour:
Prohibit Backtracking is on the same line as One at a Time


No known workaround at the moment.

June 2023