Teaching and Professional Staff

If a student experiences a technical problem or the student needs an additional attempt, you can clear the test attempt. The attempt is cleared from the Grade centre and the student can retake the test.

1. In the Grade Centre, locate the cell where you want to clear the attempt
2. Access the cell's menu and select View Grade Details
3. On the Grade Details page, select Clear Attempt.
4. Select OK to confirm and remove the attempt.
5. On the Grade History tab, the action is recorded with "Attempt Grade Cleared." In the Grade Centre, no grade or icon appears in the student's test cell.

You can also submit a test for a student and access the test log. More information is available on Blackboard Help: Resolve Student Issues With Tests.