Charles Sturt University
Charles Sturt University

Complaints

A complaint is an expression of concern, dissatisfaction or frustration with the quality or deliver of service, a policy or procedure, or the conduct of another person. A complaint is not a routine enquiry or clarification of process.

Complaints Procedures

The processes of feedback, reporting complaints, concerns or issues.

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Complaints Management

See our key principles of response and what we stand by.

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What to expect

What can you expect if you make a complaint?

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Lodge a complaint

Prepare supporting documents & fill out form.

Download the form [doc]

Compliance

See our disclosure logs, compliance and register reports.

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Complaints handling guide for staff

Find out CSU staff complaint handling responsibilities.

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