Charles Sturt University recognises the importance of good policy and records management as an integral arm of good governance. The Policy and Records Management Team provides an effective framework of control and support that includes:
The records team also deals with Freedom of Information and other information requests. These can be made through the University Ombudsman’s office.
Everyone at Charles Sturt has a role to play in effectively managing complaints, complying with policy and maintaining good records. Individual staff are the first line of contact for complaints and staff are encouraged to know and apply University policies and maintain records of any matters that they deal with. Staff are reminded that they should use professional language when engaging in communications with others. All written communication can be requested by anyone in an FOI application. The principles underpinning FOI/Government Information (Public Access)(GIPA) law is that information should be shared unless there is an overriding public interest against disclosure, for example, that information requested is personal private information.