Reporting and escalating issues

Doing the right thing underpins our values and is a key part of our culture and reputation. It's how we behave and achieve our ethos of respectfully knowing how to live well in a world worth living in.

Why it's important

A good risk and compliance culture underpins our license to operate as a university and supports our values and strategy.

Taking care of each other, identifying and controlling hazards to prevent injury, illness or damage and learning from incidents helps us prevent them from happening again.

Escalating and reporting concerns and issues is part of everyone’s role at Charles Sturt University.

We're all in this together, and if we all do the right thing, this will protect our students, our staff, and ultimately, Charles Sturt University’s future.

Learn more about the importance

How to report

Follow these three steps and see it, report it, then sort it.

See it

Identify the problem

  • Stop and consider before you act.
  • Reflect on the impact to our students, staff, partners, and stakeholders and ask, ‘should we’ rather than ‘can we’? For example, ‘should this information about an issue sit with me?’
  • Be confident to ask questions and challenge any processes and controls that don’t seem right.
  • Raise your hand when you see a potential issue.

See examples of what to report

Report it

Tell your supervisor first

  • If things go wrong or you become aware of any potential risks, report this to your supervisor straight away.
  • If you and/or your supervisor aren't sure what to do, ask the Risk and Compliance team.
  • Your supervisor will seek advice from the relevant Executive Leadership Team (ELT) if necessary.

Once you've discussed it with your supervisor and agreed it's an issue, either you or your supervisor can report it.


Sort it

What happens next

  • We'll make sure we learn from any mistakes and reflect on what went wrong.
  • We'll continually find ways to improve.
  • Once we have enough information to understand the issue, we'll go and fix it.
  • Finally, we'll make sure we reduce the likelihood of the issue reoccurring.

Learn about the next steps