The University Ombudsman is an impartial and confidential resource for seeking to address University-related problems, complaints or concerns. The Ombudsman works collaboratively with academic and general staff to help create a campus climate where matters raised are investigated and resolution is facilitated.
The Ombudsman can provide information and guidance on rights and responsibilities, University regulations and procedures, and mediation between conflicting parties. The Ombudsman links complaints, problems or concerns into the quality management framework for the University and seeks to use resolution options as tools for quality improvement.
According to the Complaints Policy the Ombudsman is responsible for:
The University Ombudsman may not make an academic assessment of any work and is unable to comment on the academic merit or content of submitted works.
The University Ombudsman is also the University's Right to Information Officer and Privacy Officer.
The personal information you provide to Charles Sturt University (CSU) is managed in accordance with the CSU’s Privacy Management Plan that demonstrates the University’s commitments to meeting our obligations under the privacy legislations, the Privacy and Personal Information Protection Act 1998 (NSW)(the Act) and the Privacy Act 1988 (Cth) and the Health records and Information Privacy Act 2002 (NSW).
Your information will be collected by CSU and may be disclosed to its authorised personnel (and third parties) to enable CSU to provide information to you, relating to CSU (including information advertising or promoting CSU’s courses).
In providing your personal information to CSU you consent to CSU contacting you via your nominated contact details to provide such information. This consent is in force until such time as you notify CSU, in writing that you wish to withdraw it.
For all general enquiries about privacy and privacy complaints email: email@example.com
What is Personal Information?
Personal Information is defined in the Act as being information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from that information or opinion. Personal Information includes, for example, names, addresses, telephone numbers, email addresses, dates of birth and passport numbers.
There are circumstances in which, under the Act, information about an individual is not considered to be Personal Information, including:
Information that you disclose in online forums or other interactive media is considered by CSU and the common law to be public information and may therefore not be subject to protection under the Act.
Reporting a breach to a University system
If you are concerned that a University system may have been breached, contact the University Ombudsman at firstname.lastname@example.org
University Website Privacy Collection Statement
1. Collection of information
When you are using a University website, you may be asked to provide your name, contact details or other personal information.
In some circumstances, we will ask you to use a third party to provide us with information, such as where you register for a University event. The University’s websites also automatically collect personal information when you are browsing or otherwise using our websites. The various mechanisms used by the University include server logs, proxy logs, and cookies.
A cookie is a package of data which a website requests be stored temporarily on your computer (or in memory) to identify you as a visitor to that website. You can choose to disallow cookies by changing settings on your web browser. However, if you reject all cookies you may not be able to use some of the University’s websites.
The information collected by these various mechanisms includes:
Cookies may also store the following information: session (numbered key) and duration. A numbered key is a unique server-generated number used to identify the current session. The session key can be linked back to a user's login identification.
2. Use and disclosure
We will only use or disclose your personal information in the following ways:
Examples of how we will use and/or disclose your personal information include:
3. Access to and correction of personal information
You have a right under the Privacy legislations to request access to, and correction of, your personal information held by CSU. For information about accessing or amending your personal information please email the University Ombudsman at email@example.com
Information held by the University can be accessed in several ways:
Much of the information held by the University is already publicly available. The following are resources you may wish to review, which are constantly updated:
You can ask the University for other information in addition to the information contained on its website. Under GIPA Act, the University is encouraged to release as much information as possible. The Right to Information Officer is the University Ombudsman who can be contacted on (02) 6933 4259 or by email to firstname.lastname@example.org
You can request specific information from the University The University may release information without the need for a formal application, please contact the University Ombudsman, on (02) 6933 4259 or by email to email@example.com
You can formally request specific information from the University. In limited circumstances, access to information will require a valid formal access application. Your formal application must include a name and address for the release of the information, clearly defined information sought and be accompanied by the $30 fee.