Now searching for:
A complaint is an expression of concern, dissatisfaction or frustration with the quality or deliver of service, a policy or procedure, or the conduct of another person. A complaint is not a routine enquiry or clarification of process.
You may lodge a complaint via our online complaints system or our hotline.
See our key principles of response and what we stand by.
What can you expect if you make a complaint?
See our disclosure logs, compliance and register reports.
Find out about the responsibilities Charles Sturt staff have for complaint handling.