A complaint is an expression of concern, dissatisfaction or frustration with the quality or deliver of service, a policy or procedure, or the conduct of another person. A complaint is not a routine enquiry or clarification of process.

Lodge a complaint

You may lodge a complaint via our online complaints system or our hotline.

Complaints management

See our key principles of response and what we stand by.

What to expect

What can you expect if you make a complaint?


See our disclosure logs, compliance and register reports.

Complaints handling guide for staff

Find out about the responsibilities Charles Sturt staff have for complaint handling.