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The University Ombudsman is an impartial and confidential resource for seeking to address university-related problems, complaints or concerns. The Ombudsman works collaboratively with academic and general staff to help create a campus environment where matters raised are investigated and resolution is facilitated.
The Ombudsman can provide information and guidance on rights and responsibilities, University regulations and procedures, and mediation between conflicting parties. The Ombudsman links complaints, problems or concerns into the quality management framework for the University and seeks to use resolution options as tools for quality improvement.
According to the Complaints Management Policy the Ombudsman is responsible for:
If you make a complaint, it will be reviewed and assessed to determine whether the issues raised fall within the scope of the Complaints Management Policy. If your complaint falls within the scope of the Policy, it will be managed according to the Complaints Management Procedure.
The University Ombudsman may not make an academic assessment of any work and is unable to comment on the academic merit or content of submitted works.
The University Ombudsman is also the University's Right to Information Officer and Privacy Officer.
The processes of feedback, reporting complaints, concerns or issues.
See our key principles of response and what we stand by.
What can you expect if you make a complaint?
You may lodge via our online reporting system or via our hotline.
The University Ombudsman is also the University's Privacy Officer.
The University Ombudsman is also the University's Right to Information Officer.
See our complaints handling process for overseas students to lodge a formal complaint if a matter cannot be resolved informally.
If you have experienced a sexual assault or sexual harassment at Charles Sturt, you are encouraged to report it.