The University Ombudsman is an impartial and confidential resource for seeking to address university-related problems, complaints or concerns. The Ombudsman works collaboratively with academic and general staff to help create a campus climate where matters raised are investigated and resolution is facilitated.
The Ombudsman can provide information and guidance on rights and responsibilities, University regulations and procedures, and mediation between conflicting parties. The Ombudsman links complaints, problems or concerns into the quality management framework for the University and seeks to use resolution options as tools for quality improvement.
According to the Complaints Management Policy the Ombudsman is responsible for:
The University Ombudsman may not make an academic assessment of any work and is unable to comment on the academic merit or content of submitted works.
The University Ombudsman is also the University's Right to Information Officer and Privacy Officer.